Reemployment Assistance Claims Specialist
South Dakota State Government, Pierre, SD, United States
Overview
Job ID: 35744 • Agency: Department of Labor & Regulation - Reemployment Assistance • Location: Aberdeen, SD • Salary: $22.98/hr • Pay Grade: H • Closing Date: 05/05/2026
This is a full-time position with the Department of Labor & Regulation Reemployment Assistance Claims Call Center. For more information on the Department of Labor & Regulation, please visit https://dlr.sd.gov/.
The Reemployment Assistance Claims Specialist will work in a high-volume call center supporting unemployed individuals by gathering information and processing reemployment assistance claims, determining eligibility and accurately documenting claims information. This role ensures compliance with state and federal regulations while providing high-quality customer service and remaining professional and empathetic when dealing with individuals navigating job loss and claim eligibility requirements.
Responsibilities
Support reemployment assistance claims in a high-volume call center by gathering information and processing claims.
Determine eligibility and accurately document claims information in accordance with applicable laws and policies.
Ensure compliance with state and federal regulations while delivering high-quality customer service.
Maintain professional and empathetic interactions with individuals navigating job loss and claim eligibility requirements.
Qualifications
The Ideal Candidate Will Have:
High school diploma or equivalent
Experience in customer service
Ability to quickly learn processes and procedures
Excellent communication and interpersonal skills
Attention to detail and strong analytical skills while navigating multiple databases
Ability to handle sensitive information with confidentiality
Proficiency with computers and data entry systems
Knowledge of:
Business English and grammar, spelling, and punctuation
Computer software applications
Skilled in:
Problem-solving and decision-making
Empathy and customer service orientation
Organization and time management
Conflict resolution
Ability to:
Review, process, and adjudicate reemployment assistance claims in accordance with applicable laws and policies
Conduct interviews with claimants and employers to gather necessary information
Determine eligibility for benefits based on wages, separation circumstances, and legal guidelines
Maintain accurate and detailed case records in database systems
Respond to claimant inquiries via phone and email
Explain benefit eligibility and responsibilities
Identify potential fraud or discrepancies
Refer claimants to job training, workforce programs, and employment opportunities
Collaborate with workforce agencies and employers to support reemployment efforts
Stay up to date on changing regulations and policies
Additional Requirements / Application
To be considered, please attach your resume.
This position is eligible for Veterans' Preference per ARSD 55:10:02:08.
Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment.
If you possess a National Career Readiness Certificate, please submit the certificate with your application. A certificate is not necessary to be considered.
The State of South Dakota does not sponsor work visas. All hires must verify identity and eligibility to work in the United States and complete Form I-9. E-Verify will be used upon hire.
Benefits and Employment Details
Health insurance options (including a $0 premium employee health insurance option)
Eleven paid holidays, generous vacation and sick leave accrual
Dental, vision, and other insurance options
Retirement benefits; this position is a member of Class A SDRS
Application Instructions
Must apply online: https://gen-stateofsouthdako-trn.inforcloudsuite.com/hcm/xmlhttp/shorturl.do?key=3X6
You must apply online; emailed resumes or submissions will not be accepted.
South Dakota Bureau of Human Resources • Telephone: 605.773.3148 • Email: careers@state.sd.us • http://bhr.sd.gov/workforus
An Equal Opportunity Employer
#LI-Onsite
#J-18808-Ljbffr
Job ID: 35744 • Agency: Department of Labor & Regulation - Reemployment Assistance • Location: Aberdeen, SD • Salary: $22.98/hr • Pay Grade: H • Closing Date: 05/05/2026
This is a full-time position with the Department of Labor & Regulation Reemployment Assistance Claims Call Center. For more information on the Department of Labor & Regulation, please visit https://dlr.sd.gov/.
The Reemployment Assistance Claims Specialist will work in a high-volume call center supporting unemployed individuals by gathering information and processing reemployment assistance claims, determining eligibility and accurately documenting claims information. This role ensures compliance with state and federal regulations while providing high-quality customer service and remaining professional and empathetic when dealing with individuals navigating job loss and claim eligibility requirements.
Responsibilities
Support reemployment assistance claims in a high-volume call center by gathering information and processing claims.
Determine eligibility and accurately document claims information in accordance with applicable laws and policies.
Ensure compliance with state and federal regulations while delivering high-quality customer service.
Maintain professional and empathetic interactions with individuals navigating job loss and claim eligibility requirements.
Qualifications
The Ideal Candidate Will Have:
High school diploma or equivalent
Experience in customer service
Ability to quickly learn processes and procedures
Excellent communication and interpersonal skills
Attention to detail and strong analytical skills while navigating multiple databases
Ability to handle sensitive information with confidentiality
Proficiency with computers and data entry systems
Knowledge of:
Business English and grammar, spelling, and punctuation
Computer software applications
Skilled in:
Problem-solving and decision-making
Empathy and customer service orientation
Organization and time management
Conflict resolution
Ability to:
Review, process, and adjudicate reemployment assistance claims in accordance with applicable laws and policies
Conduct interviews with claimants and employers to gather necessary information
Determine eligibility for benefits based on wages, separation circumstances, and legal guidelines
Maintain accurate and detailed case records in database systems
Respond to claimant inquiries via phone and email
Explain benefit eligibility and responsibilities
Identify potential fraud or discrepancies
Refer claimants to job training, workforce programs, and employment opportunities
Collaborate with workforce agencies and employers to support reemployment efforts
Stay up to date on changing regulations and policies
Additional Requirements / Application
To be considered, please attach your resume.
This position is eligible for Veterans' Preference per ARSD 55:10:02:08.
Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment.
If you possess a National Career Readiness Certificate, please submit the certificate with your application. A certificate is not necessary to be considered.
The State of South Dakota does not sponsor work visas. All hires must verify identity and eligibility to work in the United States and complete Form I-9. E-Verify will be used upon hire.
Benefits and Employment Details
Health insurance options (including a $0 premium employee health insurance option)
Eleven paid holidays, generous vacation and sick leave accrual
Dental, vision, and other insurance options
Retirement benefits; this position is a member of Class A SDRS
Application Instructions
Must apply online: https://gen-stateofsouthdako-trn.inforcloudsuite.com/hcm/xmlhttp/shorturl.do?key=3X6
You must apply online; emailed resumes or submissions will not be accepted.
South Dakota Bureau of Human Resources • Telephone: 605.773.3148 • Email: careers@state.sd.us • http://bhr.sd.gov/workforus
An Equal Opportunity Employer
#LI-Onsite
#J-18808-Ljbffr