Pre-Encounter Rep III - Patient Access Mgmt_QHS (Full-Time, 40, Day Shift)
The Queen's Health Systems, Honolulu, HI, United States
Job Summary / Responsibilities
Responsible for performing pre-registration and insurance verification functions, as assigned.
Provides general and specific information to hospital users, patients, families and physician offices.
Ensures that patients meet financial requirements.
Fosters positive relationships with patients to provide quality service in a pleasant, professional, and timely manner, while being sensitive to guest services.
Communicates effectively to service delivery areas to maximize patient flow and customer service.
Typical Physical Demands
Seeing, hearing, speaking, finger dexterity.
Frequent: sitting.
Infrequent: walking, stooping/bending, reaching at and below shoulder level.
Typical Working Conditions
Not substantially subjected to adverse environmental conditions.
Work pace varies and is frequently stressful.
Minimum Qualifications
Education / Certification and Licensure
High school diploma or equivalent.
Experience
One (1) year clerical or customer service experience, preferably in a healthcare related setting, such as a clinic, hospital, health care agency, medical insurance, or physician’s office.
Strong time management, organizational, and interpersonal skills.
Ability to communicate effectively in English, both orally and in writing.
Proficiency with automated systems and computer applications.
Prior experience in insurance verification and registration preferred.
Equal Opportunity Employer/Disability/Vet
#J-18808-Ljbffr
Responsible for performing pre-registration and insurance verification functions, as assigned.
Provides general and specific information to hospital users, patients, families and physician offices.
Ensures that patients meet financial requirements.
Fosters positive relationships with patients to provide quality service in a pleasant, professional, and timely manner, while being sensitive to guest services.
Communicates effectively to service delivery areas to maximize patient flow and customer service.
Typical Physical Demands
Seeing, hearing, speaking, finger dexterity.
Frequent: sitting.
Infrequent: walking, stooping/bending, reaching at and below shoulder level.
Typical Working Conditions
Not substantially subjected to adverse environmental conditions.
Work pace varies and is frequently stressful.
Minimum Qualifications
Education / Certification and Licensure
High school diploma or equivalent.
Experience
One (1) year clerical or customer service experience, preferably in a healthcare related setting, such as a clinic, hospital, health care agency, medical insurance, or physician’s office.
Strong time management, organizational, and interpersonal skills.
Ability to communicate effectively in English, both orally and in writing.
Proficiency with automated systems and computer applications.
Prior experience in insurance verification and registration preferred.
Equal Opportunity Employer/Disability/Vet
#J-18808-Ljbffr