Club Manager
ComForCare Home Care (Raleigh, NC), La Quinta, CA, United States
Job Title
Club Manager
Reports to
District Manager
Status
Full Time / Supervisor / Exempt / Non-Exempt
Job Summary
Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.
Essential Duties And Responsibilities
Recruit, hire, train, schedule, and supervise team members.
Ensure all team members provide a great customer service experience at all times.
Involve in front desk tasks: greeting and welcoming members, conducting gym tours, handling member service issues and questions.
Provide support for team members and club members.
Create and maintain a positive image for the club.
Coach and counsel performance to help achieve company standards.
Ensure prompt opening and closing of the gym.
Ensure staff are aware of and trained on all current marketing promotions.
Complete manager portion of onboarding in Paycom for all new hires.
Ensure the club is open and staffed during all hours of business.
Ensure self and team members implement and adhere to all company policies and procedures.
Order supplies and track inventory.
Essential Behavior Requirements
Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds their wants and needs.
Listening: actively listen to customers, empathize, and work together to solve problems.
Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed.
Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
Communication: maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings.
Minimum Qualifications
Honesty and a strong work ethic.
At least 1 year of equivalent managerial experience.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Physical Demands
Standing and walking at least 75% of the shift.
Talking in person or on the phone at least 75% of the shift.
Must be able to lift up to 50 lbs less than 30% of the time.
Benefits
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Vision insurance
Paid time off
Additional Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
#J-18808-Ljbffr
Club Manager
Reports to
District Manager
Status
Full Time / Supervisor / Exempt / Non-Exempt
Job Summary
Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.
Essential Duties And Responsibilities
Recruit, hire, train, schedule, and supervise team members.
Ensure all team members provide a great customer service experience at all times.
Involve in front desk tasks: greeting and welcoming members, conducting gym tours, handling member service issues and questions.
Provide support for team members and club members.
Create and maintain a positive image for the club.
Coach and counsel performance to help achieve company standards.
Ensure prompt opening and closing of the gym.
Ensure staff are aware of and trained on all current marketing promotions.
Complete manager portion of onboarding in Paycom for all new hires.
Ensure the club is open and staffed during all hours of business.
Ensure self and team members implement and adhere to all company policies and procedures.
Order supplies and track inventory.
Essential Behavior Requirements
Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds their wants and needs.
Listening: actively listen to customers, empathize, and work together to solve problems.
Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed.
Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
Communication: maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings.
Minimum Qualifications
Honesty and a strong work ethic.
At least 1 year of equivalent managerial experience.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Physical Demands
Standing and walking at least 75% of the shift.
Talking in person or on the phone at least 75% of the shift.
Must be able to lift up to 50 lbs less than 30% of the time.
Benefits
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Vision insurance
Paid time off
Additional Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
#J-18808-Ljbffr