Loan Officer Assistant (Experience Required)
CrossCountry Mortgage, LLC, Naples, FL, United States
Position Overview
The Loan Officer Assistant works in a dynamic mortgage lending environment and provides support to Lauren Maxwell, EVP of CrossCountry Mortgage, to help increase loan production activities. This role collaborates closely with loan officers, processors, clients, real estate partners, and branch leadership to help ensure a positive customer experience and efficient, timely loan closings.
Job Responsibilities
Minimum one year mortgage experience required.
Assist in taking and reviewing mortgage loan applications and related documentation in a timely and accurate manner.
Track outstanding items on loan files and follow up with customers to ensure required documentation is received.
Review documents and loan files to identify and help resolve potential issues, collaborating with loan officers, clients, processors, and other team members.
Clarify or correct information and obtain additional details as needed through phone, email, or other communication channels.
Provide general clerical, administrative, and phone support to loan officers and/or loan processors as needed.
Support management and team members in various stages of the lending and processing workflow, as assigned.
Qualifications and Skills
Mortgage Loan Originator (MLO) license, preferred.
High School Diploma, General Equivalency Diploma (GED), or equivalent.
Advanced prioritization and time management skills.
Excellent communication and customer service skills.
1+ years of experience in a loan officer, loan support, or mortgage‑related role involving customer contact.
Benefits
Medical, dental, and vision insurance.
401(k) plan.
Short‑term disability insurance.
Employee assistance program.
Wellness program.
California Residents
Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
Equal Opportunity Statement
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics, or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self‑expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
Licensing Information
CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.
#J-18808-Ljbffr
The Loan Officer Assistant works in a dynamic mortgage lending environment and provides support to Lauren Maxwell, EVP of CrossCountry Mortgage, to help increase loan production activities. This role collaborates closely with loan officers, processors, clients, real estate partners, and branch leadership to help ensure a positive customer experience and efficient, timely loan closings.
Job Responsibilities
Minimum one year mortgage experience required.
Assist in taking and reviewing mortgage loan applications and related documentation in a timely and accurate manner.
Track outstanding items on loan files and follow up with customers to ensure required documentation is received.
Review documents and loan files to identify and help resolve potential issues, collaborating with loan officers, clients, processors, and other team members.
Clarify or correct information and obtain additional details as needed through phone, email, or other communication channels.
Provide general clerical, administrative, and phone support to loan officers and/or loan processors as needed.
Support management and team members in various stages of the lending and processing workflow, as assigned.
Qualifications and Skills
Mortgage Loan Originator (MLO) license, preferred.
High School Diploma, General Equivalency Diploma (GED), or equivalent.
Advanced prioritization and time management skills.
Excellent communication and customer service skills.
1+ years of experience in a loan officer, loan support, or mortgage‑related role involving customer contact.
Benefits
Medical, dental, and vision insurance.
401(k) plan.
Short‑term disability insurance.
Employee assistance program.
Wellness program.
California Residents
Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
Equal Opportunity Statement
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics, or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self‑expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
Licensing Information
CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.
#J-18808-Ljbffr