Patient Access Representative | Outpatient Registration | 40hrs/week
Sanford Health, Bismarck, ND, United States
Position Summary
Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to create a welcoming and safe environment, either on the phone or in the clinic.
Location & Schedule
Facility: 7th Rosser Clinic, Bismarck, ND 58501, USA
Shift: 8 Hours - Day Shifts (5:00 am‑1:30 pm, Monday‑Friday)
Job Schedule: Full time, 40.00 hours per week
Salary Range: $16.25 – $23.00 per hour
Key Responsibilities
Greet patients and verify demographics
Create, scan, and route documents or electronic forms
Inform patients of documents and capture signatures on required paperwork
Establish and assign financial responsibility, assist with arrangements following policies and procedures
Collect co‑payments, pre‑payments, and payments on account balances
Resolve registration errors or denied insurance claims through the registration work queue
Coordinate and schedule appointments with nursing and providers to meet patient needs
Obtain referrals and conduct pre‑authorization
Arrange interpreter services
Check patients in/out and operate multi‑line phone
Manage recall and waitlists, serve as switchboard operator for calls and paging providers
Prepare and coordinate charts, organize supporting provider documents
Initiate and collaborate on patient financial assistance
Track patient visits and health information on patient accounts
Compile, distribute, administer, and score assessments
Coordinate Telemed appointments and reminder calls
Assist with hospital admission and perform office duties such as copying or faxing
Qualifications
High school diploma or equivalent preferred; post‑secondary education helpful.
One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months’ customer service experience desired.
May require BLS for certain locations and/or settings.
Benefits
Sanford offers an attractive benefits package for qualifying full‑time and part‑time employees, including health, dental, vision, and life insurance, a 401(k) retirement plan, work‑life balance benefits, and a generous time‑off package.
EEO Statement
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1‑877‑673‑0854 or email talent@sanfordhealth.org.
Other Information
Drug‑free workplace policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment. Req Number: R‑0258475. Job Function: Revenue Cycle. Featured: No.
#J-18808-Ljbffr
Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to create a welcoming and safe environment, either on the phone or in the clinic.
Location & Schedule
Facility: 7th Rosser Clinic, Bismarck, ND 58501, USA
Shift: 8 Hours - Day Shifts (5:00 am‑1:30 pm, Monday‑Friday)
Job Schedule: Full time, 40.00 hours per week
Salary Range: $16.25 – $23.00 per hour
Key Responsibilities
Greet patients and verify demographics
Create, scan, and route documents or electronic forms
Inform patients of documents and capture signatures on required paperwork
Establish and assign financial responsibility, assist with arrangements following policies and procedures
Collect co‑payments, pre‑payments, and payments on account balances
Resolve registration errors or denied insurance claims through the registration work queue
Coordinate and schedule appointments with nursing and providers to meet patient needs
Obtain referrals and conduct pre‑authorization
Arrange interpreter services
Check patients in/out and operate multi‑line phone
Manage recall and waitlists, serve as switchboard operator for calls and paging providers
Prepare and coordinate charts, organize supporting provider documents
Initiate and collaborate on patient financial assistance
Track patient visits and health information on patient accounts
Compile, distribute, administer, and score assessments
Coordinate Telemed appointments and reminder calls
Assist with hospital admission and perform office duties such as copying or faxing
Qualifications
High school diploma or equivalent preferred; post‑secondary education helpful.
One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months’ customer service experience desired.
May require BLS for certain locations and/or settings.
Benefits
Sanford offers an attractive benefits package for qualifying full‑time and part‑time employees, including health, dental, vision, and life insurance, a 401(k) retirement plan, work‑life balance benefits, and a generous time‑off package.
EEO Statement
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1‑877‑673‑0854 or email talent@sanfordhealth.org.
Other Information
Drug‑free workplace policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment. Req Number: R‑0258475. Job Function: Revenue Cycle. Featured: No.
#J-18808-Ljbffr