Advanced Medical Support Assistant
U.S. Department of Veterans Affairs, Chillicothe, OH, United States
Summary
This position is located in the Patient Business Service at the Chillicothe VAMC. The Advanced Medical Support Assistant (AMSA) will be assigned to a patient‑care aligned team – a specialty‑care setting or various departments within the medical center. The AMSA performs duties related to the receipt, intake, and indexing of health and administrative information and scheduling. The AMSA will interface with personal computers (PCs) and laptops and numerous EHRM applications.
Qualifications
United States citizenship: Non‑citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA policy.
Experience or education: Six months of clerical‑office‑customer‑service or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position; or a high‑school diploma with a desire for some post‑high‑school education or equivalent experience; or an equivalent combination of experience and education qualifying for entry level.
Licensure/Certification/Registration: None.
Physical requirements: See VA Directive and Handbook 5019 – Employee Occupational Health Service for requirements.
English language proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).
May qualify based on the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who meet the criteria).
Grade determinations: To qualify for the GS‑6 grade level, you must have one year of experience equivalent to the GS‑5 grade level. GS‑5 experience includes scheduling, canceling, re‑scheduling patient appointments, monitoring inpatient and outpatient appointments, ensuring encounter forms are completed for appropriate workload credit, verifying and updating demographics and insurance information, processing emergency and non‑emergency transfers, performing basic eligibility, co‑pays, and pre‑authorization requirements, etc.
Demonstrated knowledge, skills, and abilities: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal‑setting and ensure medical care; ability to independently set priorities and organize work to meet deadlines; ability to communicate tactfully by phone, electronically, in person, and in writing; ability to prepare reports and present data to various organizational levels; advanced knowledge of the technical health‑care process for scheduling and access to care; advanced knowledge of policies and procedures for interdisciplinary coordinated care; advanced knowledge of medical terminology.
Preferred experience: None; reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.
Physical requirements: The position consists of sedentary and active tasks including sitting at a desk, using a computer, making phone calls, charting in patient records, walking, standing, bending, stepping, squatting, reaching, and carrying light items.
Duties
Coordinate with the patient‑care team to review clinic utilization using reports (e.g., Clinic Utilization Statistical Summary) to ensure the clinic setup supports patient needs and make adjustments.
Develop and maintain effective communication with the patient‑interdisciplinary team, VA medical center, and other agencies as needed.
Participate in team huddles and meetings to manage and plan patient care; independently follow up by sharing information and collaborating with the medical team to assure continuity of care.
Evaluate patient information and clinic schedules to determine whether a patient is ready for service.
Communicate with physicians, case managers, and allied health staff using interpersonal skills while respecting sensitive information.
Support the plan of care and self‑help solutions, entering appropriate information into the electronic record.
Work schedule: Intermittent; there is no required shift, and hours will be on an as‑needed basis determined by service needs.
Recruitment incentive (sign‑on bonus): Not authorized.
Permanent change of station (relocation assistance): Not authorized.
Pay: Competitive salary and regular salary increases.
Insurance: Federal health/vision/dental/term life/long‑term care (many federal insurance programs can be carried into retirement).
Telework: Not authorized.
Virtual: This is not a virtual position.
Functional Statement #: 93572‑O.
Relocation/Recruitment incentives: Not authorized.
Permanent change of station (PCS): Not authorized.
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This position is located in the Patient Business Service at the Chillicothe VAMC. The Advanced Medical Support Assistant (AMSA) will be assigned to a patient‑care aligned team – a specialty‑care setting or various departments within the medical center. The AMSA performs duties related to the receipt, intake, and indexing of health and administrative information and scheduling. The AMSA will interface with personal computers (PCs) and laptops and numerous EHRM applications.
Qualifications
United States citizenship: Non‑citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA policy.
Experience or education: Six months of clerical‑office‑customer‑service or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position; or a high‑school diploma with a desire for some post‑high‑school education or equivalent experience; or an equivalent combination of experience and education qualifying for entry level.
Licensure/Certification/Registration: None.
Physical requirements: See VA Directive and Handbook 5019 – Employee Occupational Health Service for requirements.
English language proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).
May qualify based on the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who meet the criteria).
Grade determinations: To qualify for the GS‑6 grade level, you must have one year of experience equivalent to the GS‑5 grade level. GS‑5 experience includes scheduling, canceling, re‑scheduling patient appointments, monitoring inpatient and outpatient appointments, ensuring encounter forms are completed for appropriate workload credit, verifying and updating demographics and insurance information, processing emergency and non‑emergency transfers, performing basic eligibility, co‑pays, and pre‑authorization requirements, etc.
Demonstrated knowledge, skills, and abilities: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal‑setting and ensure medical care; ability to independently set priorities and organize work to meet deadlines; ability to communicate tactfully by phone, electronically, in person, and in writing; ability to prepare reports and present data to various organizational levels; advanced knowledge of the technical health‑care process for scheduling and access to care; advanced knowledge of policies and procedures for interdisciplinary coordinated care; advanced knowledge of medical terminology.
Preferred experience: None; reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.
Physical requirements: The position consists of sedentary and active tasks including sitting at a desk, using a computer, making phone calls, charting in patient records, walking, standing, bending, stepping, squatting, reaching, and carrying light items.
Duties
Coordinate with the patient‑care team to review clinic utilization using reports (e.g., Clinic Utilization Statistical Summary) to ensure the clinic setup supports patient needs and make adjustments.
Develop and maintain effective communication with the patient‑interdisciplinary team, VA medical center, and other agencies as needed.
Participate in team huddles and meetings to manage and plan patient care; independently follow up by sharing information and collaborating with the medical team to assure continuity of care.
Evaluate patient information and clinic schedules to determine whether a patient is ready for service.
Communicate with physicians, case managers, and allied health staff using interpersonal skills while respecting sensitive information.
Support the plan of care and self‑help solutions, entering appropriate information into the electronic record.
Work schedule: Intermittent; there is no required shift, and hours will be on an as‑needed basis determined by service needs.
Recruitment incentive (sign‑on bonus): Not authorized.
Permanent change of station (relocation assistance): Not authorized.
Pay: Competitive salary and regular salary increases.
Insurance: Federal health/vision/dental/term life/long‑term care (many federal insurance programs can be carried into retirement).
Telework: Not authorized.
Virtual: This is not a virtual position.
Functional Statement #: 93572‑O.
Relocation/Recruitment incentives: Not authorized.
Permanent change of station (PCS): Not authorized.
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