Epic Access & CRM Applications AnalystUnited States
CareDx, Brisbane, CA, United States
Overview
CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.
CareDx is seeking a dynamic Epic Access & CRM Systems Analyst to support the implementation, stabilization, and long-term optimization of Cadence, Prelude, and Cheers as part of our Epic Enterprise program. This role will bridge operational scheduling, registration, and patient engagement strategies to deliver a seamless and sustainable customer experience across both the initial rollout and ongoing enterprise operations.
Key Responsibilities
Configure and maintain Cadence scheduling templates, resource pools, and visit types.
Build and test Prelude registration workflows, ensuring clean patient data and insurance capture.
Implement Cheers CRM workflows for outreach, campaigns, and customer communications.
Collaborate with clinical and administrative teams to define access and engagement strategies.
Support system testing, end-user training, and go-live readiness activities.
Partner with the interoperability team to integrate Epic modules with external systems (Mirth, Salesforce, CareDx Care Portal, Telcor).
Required Qualifications
5+ years of Epic implementation or build experience, with emphasis on Cadence and/or Prelude and/or Cheers.
Strong understanding of patient access workflows and CRM processes.
Excellent analytical and stakeholder engagement skills.
Experience supporting cross-functional build coordination in a multi-module environment.
Epic certifications in Cadence, Prelude, or Cheers.
Preferred Attributes
Epic certifications in Rover, MyChart, Care Everywhere, Ambulatory, Beaker, or Bridges
Background in customer engagement, patient access, or call center operations.
Familiarity with healthcare CRM or patient outreach solutions.
Education & Experience Requirement
Bachelor\'s degree with a minimum of 8 years of related experience, or
Master\'s degree with 6 years of related experience, or
Ph.D. with 3 years of related experience, or
Equivalent combination of education and experience
Travel Requirements
Up to 10% travel
Additional Details
Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.
Our competitive Total Rewards package for US Employees includes:
Competitive base salary and incentive compensation
Health and welfare benefits, including a gym reimbursement program
401(k) savings plan match
Employee Stock Purchase Plan
Pre-tax commuter benefits
And more!
Please refer to our page to view detailed benefits at https://caredx.com/company/careers
In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.
With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it\'s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.
CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.
By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx.
We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy
#LI-Remote
Compensation
Remote: US only roles
Base salary:
$120,000 – $150,000 USD
#J-18808-Ljbffr
CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.
CareDx is seeking a dynamic Epic Access & CRM Systems Analyst to support the implementation, stabilization, and long-term optimization of Cadence, Prelude, and Cheers as part of our Epic Enterprise program. This role will bridge operational scheduling, registration, and patient engagement strategies to deliver a seamless and sustainable customer experience across both the initial rollout and ongoing enterprise operations.
Key Responsibilities
Configure and maintain Cadence scheduling templates, resource pools, and visit types.
Build and test Prelude registration workflows, ensuring clean patient data and insurance capture.
Implement Cheers CRM workflows for outreach, campaigns, and customer communications.
Collaborate with clinical and administrative teams to define access and engagement strategies.
Support system testing, end-user training, and go-live readiness activities.
Partner with the interoperability team to integrate Epic modules with external systems (Mirth, Salesforce, CareDx Care Portal, Telcor).
Required Qualifications
5+ years of Epic implementation or build experience, with emphasis on Cadence and/or Prelude and/or Cheers.
Strong understanding of patient access workflows and CRM processes.
Excellent analytical and stakeholder engagement skills.
Experience supporting cross-functional build coordination in a multi-module environment.
Epic certifications in Cadence, Prelude, or Cheers.
Preferred Attributes
Epic certifications in Rover, MyChart, Care Everywhere, Ambulatory, Beaker, or Bridges
Background in customer engagement, patient access, or call center operations.
Familiarity with healthcare CRM or patient outreach solutions.
Education & Experience Requirement
Bachelor\'s degree with a minimum of 8 years of related experience, or
Master\'s degree with 6 years of related experience, or
Ph.D. with 3 years of related experience, or
Equivalent combination of education and experience
Travel Requirements
Up to 10% travel
Additional Details
Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.
Our competitive Total Rewards package for US Employees includes:
Competitive base salary and incentive compensation
Health and welfare benefits, including a gym reimbursement program
401(k) savings plan match
Employee Stock Purchase Plan
Pre-tax commuter benefits
And more!
Please refer to our page to view detailed benefits at https://caredx.com/company/careers
In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.
With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it\'s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.
CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.
By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx.
We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy
#LI-Remote
Compensation
Remote: US only roles
Base salary:
$120,000 – $150,000 USD
#J-18808-Ljbffr