Desktop Support Specialist
Gotham Technology Group, New York, NY, United States
Title : Technical Desktop Support (Level 1/2)
Duration : 6+ months contract - extendable
Location : Onsite 5 days a week in NYC (10022)
Industry : Financial Services
A leading asset management firm is seeking an IT Support Specialist to provide hands‑on, front‑line technical support across its office. This role supports day‑to‑day hardware, desktop, and user issues while ensuring a smooth and reliable technology experience for employees.
Responsibilities
Hardware & Onsite Support
Build, image, and deploy laptops and desktops (network/PXE imaging)
Perform desk setups, moves, and equipment swaps for new hires and relocations
Diagnose and repair hardware issues (RAM, SSD, peripherals)
Support printers and scanners (maintenance, troubleshooting)
Provide conference room and A/V support (Zoom, Cisco systems)
Support Cisco desk phones (setup, configuration, troubleshooting)
Track and manage hardware inventory and lifecycle
Troubleshoot mobile devices (iPhones)
Desktop & End‑User Support
Support Microsoft 365 (Outlook, Excel, Word, Teams)
Troubleshoot Adobe Acrobat and browser issues (Chrome, Edge, Firefox)
Diagnose system issues using tools like Event Viewer (BSOD, crashes)
Remote Support
Troubleshoot VPN, RDP, and remote access issues across Windows and macOS environments
User Administration
Manage Active Directory accounts, groups, and onboarding tasks
Support user provisioning and distribution lists
Ticketing & Documentation
Manage tickets in ServiceNow (or similar) from intake to resolution
Maintain accurate documentation and update knowledge base articles
Communicate effectively with end users via Teams and email
Project Support
Assist with Windows 11 rollouts and PC refresh cycles
Support office moves and technology setup
Maintain documentation and process updates
Requirements
2+ years of hands‑on IT support experience in a corporate environment
Strong hardware troubleshooting and desktop support skills
Experience with Windows OS and Microsoft 365
Familiarity with Active Directory administration
Experience with imaging tools (PXE or similar)
Understanding of networking basics (IP, DNS, DHCP)
Experience with ticketing systems (ServiceNow, Jira, etc.)
Strong communication and ability to work independently
Nice to Have
Experience in financial services or asset management
Cisco telephony (CUCM) experience
A/V and conference room technology support
CompTIA A+ or Network+ certification
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Duration : 6+ months contract - extendable
Location : Onsite 5 days a week in NYC (10022)
Industry : Financial Services
A leading asset management firm is seeking an IT Support Specialist to provide hands‑on, front‑line technical support across its office. This role supports day‑to‑day hardware, desktop, and user issues while ensuring a smooth and reliable technology experience for employees.
Responsibilities
Hardware & Onsite Support
Build, image, and deploy laptops and desktops (network/PXE imaging)
Perform desk setups, moves, and equipment swaps for new hires and relocations
Diagnose and repair hardware issues (RAM, SSD, peripherals)
Support printers and scanners (maintenance, troubleshooting)
Provide conference room and A/V support (Zoom, Cisco systems)
Support Cisco desk phones (setup, configuration, troubleshooting)
Track and manage hardware inventory and lifecycle
Troubleshoot mobile devices (iPhones)
Desktop & End‑User Support
Support Microsoft 365 (Outlook, Excel, Word, Teams)
Troubleshoot Adobe Acrobat and browser issues (Chrome, Edge, Firefox)
Diagnose system issues using tools like Event Viewer (BSOD, crashes)
Remote Support
Troubleshoot VPN, RDP, and remote access issues across Windows and macOS environments
User Administration
Manage Active Directory accounts, groups, and onboarding tasks
Support user provisioning and distribution lists
Ticketing & Documentation
Manage tickets in ServiceNow (or similar) from intake to resolution
Maintain accurate documentation and update knowledge base articles
Communicate effectively with end users via Teams and email
Project Support
Assist with Windows 11 rollouts and PC refresh cycles
Support office moves and technology setup
Maintain documentation and process updates
Requirements
2+ years of hands‑on IT support experience in a corporate environment
Strong hardware troubleshooting and desktop support skills
Experience with Windows OS and Microsoft 365
Familiarity with Active Directory administration
Experience with imaging tools (PXE or similar)
Understanding of networking basics (IP, DNS, DHCP)
Experience with ticketing systems (ServiceNow, Jira, etc.)
Strong communication and ability to work independently
Nice to Have
Experience in financial services or asset management
Cisco telephony (CUCM) experience
A/V and conference room technology support
CompTIA A+ or Network+ certification
#J-18808-Ljbffr