Customer Service Representative
Aston Carter, Lodi, CA, United States
Job Title
Responsibilities
Develop a strong working rapport with our national customer base.
Work strategically with customers, peers, and management.
Review customer requests and provide quotes that match their requirements.
Follow up via email and phone to determine if quotes have been won or lost.
Receive and accurately enter customer orders.
Coordinate shipping to meet customer expectations.
Collaborate effectively with Production Control, Manufacturing, Purchasing, Engineering, and Accounting departments during all phases of the quote and order processes.
Review and resolve customer issues that may arise.
Commit to daily learning and put in 100% effort.
Essential Skills
Strong computer skills, particularly with Excel and Microsoft Office.
Experience with ERP systems is useful but not required.
Strong organizational skills and attention to detail.
Ability to multitask in a fast-paced environment.
Exceptional oral and written communication skills.
Excellent phone etiquette.
Ability to develop knowledge of all products and services offered.
Basic math knowledge, including some geometrical functions.
Ability to read and interpret basic blueprints is desired but not required.
Additional Skills & Qualifications
College, Community College degree, or online classes (certificate) is a plus but not required.
Enthusiasm, self-confidence, and a positive attitude.
Possess some mechanical aptitude.
Work Environment
The work schedule is Monday through Friday, from 7 AM to 4:30 PM. The role involves working with various departments and requires effective use of Microsoft Office Suite. The ability to adapt in a fast-paced environment is essential.
Job Type & Location
This is a Contract to Hire position based out of Lodi, CA.
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lodi,CA.
Application Deadline
This position is anticipated to close on May 4, 2026.
Responsibilities
Develop a strong working rapport with our national customer base.
Work strategically with customers, peers, and management.
Review customer requests and provide quotes that match their requirements.
Follow up via email and phone to determine if quotes have been won or lost.
Receive and accurately enter customer orders.
Coordinate shipping to meet customer expectations.
Collaborate effectively with Production Control, Manufacturing, Purchasing, Engineering, and Accounting departments during all phases of the quote and order processes.
Review and resolve customer issues that may arise.
Commit to daily learning and put in 100% effort.
Essential Skills
Strong computer skills, particularly with Excel and Microsoft Office.
Experience with ERP systems is useful but not required.
Strong organizational skills and attention to detail.
Ability to multitask in a fast-paced environment.
Exceptional oral and written communication skills.
Excellent phone etiquette.
Ability to develop knowledge of all products and services offered.
Basic math knowledge, including some geometrical functions.
Ability to read and interpret basic blueprints is desired but not required.
Additional Skills & Qualifications
College, Community College degree, or online classes (certificate) is a plus but not required.
Enthusiasm, self-confidence, and a positive attitude.
Possess some mechanical aptitude.
Work Environment
The work schedule is Monday through Friday, from 7 AM to 4:30 PM. The role involves working with various departments and requires effective use of Microsoft Office Suite. The ability to adapt in a fast-paced environment is essential.
Job Type & Location
This is a Contract to Hire position based out of Lodi, CA.
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lodi,CA.
Application Deadline
This position is anticipated to close on May 4, 2026.