Supply Chain Operations Manager

A fast-growing logistics and distribution operation is looking for a Supply Chain Operations Leader to oversee end-to-end warehouse and last-mile delivery operations. This role will lead day-to-day hub performance, manage teams, and ensure high levels of efficiency, accuracy, and customer satisfaction.
Key Responsibilities

Oversee warehouse operations including receiving, inventory, shipping, and scheduling
Drive KPIs related to efficiency, accuracy, inventory control, and damage reduction
Manage WMS systems and ensure real-time data accuracy
Develop and enforce SOPs to maintain operational consistency
Lead warehouse staff and field teams, including training and performance management
Coordinate with field operations to support successful deliveries and installations
Conduct site visits and post-installation audits to ensure quality standards
Monitor customer satisfaction metrics and drive continuous improvement
Manage returns, claims, and operational reporting
Qualifications

5+ years of leadership experience in warehouse, logistics, or distribution operations
Strong background in high-volume, fast-paced environments
Experience with WMS/ERP systems (SAP or similar preferred)
Proven leadership, communication, and problem-solving skills
Ability to manage teams, processes, and cross-functional coordination
Experience in last-mile delivery, installation operations, or builder environments is a plus

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