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Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.

Handle guest complaints ensuring guest satisfaction.

Hire, train and develop hotel team members and ensure all required training is complete according to standards.

Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.

Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.

Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed.

Ensure all end of month reports are completed to standard.

Assist staff with their job functions to ensure optimum service to guests.

Monitor and maintain cleanliness, sanitation, and organization of assigned areas.

Monitor and ensure that all cashiering procedures comply with accounting policies and standards.

Other duties as assigned.

Responsibilities
Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

Minimum 1-3 years of front office management experience in the hospitality industry.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

High school graduate or equivalent, some college preferred.

Bilingual English/Spanish a plus.

Knowledge of local activities and attractions appropriate for clientele.

","shortDescription","Shaner Hotels has an amazing opportunity at our DuBois Fairfield Inn & Suites located in DuBois, Pennsylvania. The 91-room Fairfield Inn & Suites ...","promoted","title","Front Desk Manager | Dubois Fairfield Inn","duration","Full Time","experienceLevel","","displayThumbnail","location","locations",[64],"id",["B","3521744229"],"displayHeadline","Work at Shaner Hotels","category","displayPublishedAt","1 days ago","displayUrl","/jobs/3521744229-front-desk-manager-dubois-fairfield-inn","shortTitle","shortLocation","DuBois, PA, United States","searchCompanyPath","/jobs?keyword=Shaner+Hotels","searchLocationPath","/jobs?location=DuBois%2C+PA%2C+United+States","searchTitlePath","/jobs?keyword=Front+Desk+Manager+%7C+Dubois+Fairfield+Inn",{"_65":66,"_67":68,"_69":70,"_71":72,"_73":74},"country","United States","city","DuBois","formatted","DuBois, PA, United States, 15801","state","PA","postal_code","15801",["D",1777507200000],"Shaner Hotels has an amazing opportunity at our DuBois Fairfield Inn & Suites located in DuBois, Pennsylvania. The 91-room Fairfield Inn & Suites DuBois is located off I-80.We offer our guests free hot breakfast, free Wi-Fi, fitness and business centers, and guest laundry.

Shaner Hotel Group

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Handle guest complaints ensuring guest satisfaction.

Process all check-ins and check-outs according to established hotel requirements.

Adhere to payment, cash handling and credit policies/procedures.

Generate, print, and distribute daily reports to designated departments/personnel.

Resolve discrepancies on the room status report with Housekeeping.

Other duties as assigned.

Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

High school graduate or equivalent.

Minimum one year customer service experience; previous hotel experience preferred.

Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

Computer experience preferred.

Bilingual English/Spanish a plus.

Knowledge of local activities and attractions appropriate for clientele.

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Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

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