Warranty Service Representative
Dream Finders Homes, Denver, CO, United States
Overview
The primary role of the Warranty Service Representative is to manage the completion of warranty claims and other requests received by homeowners. This includes conducting in‑home claim assessments, determining applicable warranty coverage, coordinating and supervising repair dates with trade partners and homeowners, and ensuring the satisfactory and timely completion of all repair work.
Essential Duties and Responsibilities
Schedules and organizes subcontractors to complete work on a timely basis.
Inspects the quality of the work performed by all subs and ensures it meets quality standards.
Fields and responds to homeowner requests for warranty claims.
If necessary, schedules the homeowner and subcontractors to remedy the issue.
Schedules 11‑month warranty walks with homeowners and schedules the appropriate subcontractors to remedy the issues.
Walks homes under construction from a quality‑control perspective and creates lists for the construction team prior to completion.
Uses the Warranty Manual used by Dream Finders Homes to resolve issues in the field.
Performs pre‑closing walks with new homeowners and spends time with the construction team to learn aspects of the construction process.
Experience, Skills, Knowledge
Minimum high‑school diploma or equivalent.
Code compliance course and OSHA/safety classes are a plus.
Builder's license is a plus; minimum 2 years of customer‑service experience.
Previous residential construction or home‑building industry experience is preferred; experience using a laptop or tablet.
Work Environment
The work environment is representative of an office/field setting.
The noise level is usually quiet to moderate.
Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions.
Physical Demands
Walk, climb stairs, sit, and stand.
Talk and hear at normal levels.
See with close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Reach with hands and arms.
Use hands and fingers to operate tools and business machines.
Lift and/or move up to 50 lbs.
All functions can be reasonably modified to accommodate employees with disabilities as needed.
Equal Opportunity Employer
#J-18808-Ljbffr
The primary role of the Warranty Service Representative is to manage the completion of warranty claims and other requests received by homeowners. This includes conducting in‑home claim assessments, determining applicable warranty coverage, coordinating and supervising repair dates with trade partners and homeowners, and ensuring the satisfactory and timely completion of all repair work.
Essential Duties and Responsibilities
Schedules and organizes subcontractors to complete work on a timely basis.
Inspects the quality of the work performed by all subs and ensures it meets quality standards.
Fields and responds to homeowner requests for warranty claims.
If necessary, schedules the homeowner and subcontractors to remedy the issue.
Schedules 11‑month warranty walks with homeowners and schedules the appropriate subcontractors to remedy the issues.
Walks homes under construction from a quality‑control perspective and creates lists for the construction team prior to completion.
Uses the Warranty Manual used by Dream Finders Homes to resolve issues in the field.
Performs pre‑closing walks with new homeowners and spends time with the construction team to learn aspects of the construction process.
Experience, Skills, Knowledge
Minimum high‑school diploma or equivalent.
Code compliance course and OSHA/safety classes are a plus.
Builder's license is a plus; minimum 2 years of customer‑service experience.
Previous residential construction or home‑building industry experience is preferred; experience using a laptop or tablet.
Work Environment
The work environment is representative of an office/field setting.
The noise level is usually quiet to moderate.
Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions.
Physical Demands
Walk, climb stairs, sit, and stand.
Talk and hear at normal levels.
See with close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Reach with hands and arms.
Use hands and fingers to operate tools and business machines.
Lift and/or move up to 50 lbs.
All functions can be reasonably modified to accommodate employees with disabilities as needed.
Equal Opportunity Employer
#J-18808-Ljbffr