Front Desk Agent - MFBVA

IHG Hotels & Resorts - 9775 Gaillard Road - Responsibilities: Greet and assist guests to ensure a memorable check-in/check-out experience; Handle guest bookings, upsell opportunities, and communicate ways to improve stay; Process cash and credit transactions accurately; Verify IDs, issue room keys, and manage safety deposit boxes; Respond to guest questions and concerns and escalate to management when needed