Customer Experience Specialist Harley-Davidson (Sales & Appointments)

Customer Experience Specialist

National City Harley-DavidsonLocation: National City, CA Department: Sales Job Type: Full-TimeAbout UsNational City Harley-Davidson is part of the Wise Riders Harley-Davidson dealer group. We are built on performance, accountability, and passion for the Harley-Davidson lifestyle. Our team is focused on creating world-class customer experiences while driving results. If you're competitive, energetic, and ready to growthis is the opportunity for you.Position OverviewWe're hiring a Customer Experience Specialist (BDC Associate) to drive inbound and outbound customer communication. You'll be responsible for setting appointments, confirming showroom traffic, and supporting the sales team in hitting daily and monthly targets.What You'll DoMake 100+ outbound calls daily to leads and opportunitiesSend 60+ emails and 60+ texts per daySet and confirm appointments for showroom visitsEnsure 100% follow-up on all sold customersLog all activity in CRM accurately and consistentlyWork directly with sales managers to drive appointment show ratesMaintain daily checklist and accountability to performance metricsParticipate in weekly training and continuous improvementWhat We're Looking For Strong communicator with confidence on the phone High energy, competitive mindset, and accountability CRM or call center experience preferred Ability to handle high volume activity daily Team-oriented with a drive to win Retail, hospitality, or sales background is a plusPay & Perks$18/hour (Target base ~$3,000/month)Commission plan based on appointments shown and units soldEarning potential: $60K$80K+Employee discounts on motorcycles, gear, and partsCareer growth opportunities across Wise Riders groupBenefits Medical, Dental, and Vision Insurance 401(k) with Company Match Paid Time Off and Paid Holidays Employee Discounts on Motorcycles, Parts, Accessories, and MotorClothes Harley-Davidson University Training and Certification Career Advancement Opportunities within Wise Riders Team-driven, performance culture