Customer Experience Specialist
National City Harley-Davidson
Location: National City, CA Department: Sales Job Type: Full-Time
About Us
National City Harley-Davidson is part of the Wise Riders Harley-Davidson dealer group. We are built on performance, accountability, and passion for the Harley-Davidson lifestyle. Our team is focused on creating world-class customer experiences while driving results. If you're competitive, energetic, and ready to growthis is the opportunity for you.
Position Overview
We're hiring a Customer Experience Specialist (BDC Associate) to drive inbound and outbound customer communication. You'll be responsible for setting appointments, confirming showroom traffic, and supporting the sales team in hitting daily and monthly targets.
What You'll Do
Make 100+ outbound calls daily to leads and opportunities
Send 60+ emails and 60+ texts per day
Set and confirm appointments for showroom visits
Ensure 100% follow-up on all sold customers
Log all activity in CRM accurately and consistently
Work directly with sales managers to drive appointment show rates
Maintain daily checklist and accountability to performance metrics
Participate in weekly training and continuous improvement
What We're Looking For
Strong communicator with confidence on the phone
High energy, competitive mindset, and accountability
CRM or call center experience preferred
Ability to handle high volume activity daily
Team-oriented with a drive to win
Retail, hospitality, or sales background is a plus
Pay & Perks
$18/hour (Target base ~$3,000/month)
Commission plan based on appointments shown and units sold
Earning potential: $60K$80K+
Employee discounts on motorcycles, gear, and parts
Career growth opportunities across Wise Riders group
Benefits
Medical, Dental, and Vision Insurance
401(k) with Company Match
Paid Time Off and Paid Holidays
Employee Discounts on Motorcycles, Parts, Accessories, and MotorClothes
Harley-Davidson University Training and Certification
Career Advancement Opportunities within Wise Riders
Team-driven, performance culture
Customer Experience Specialist Harley-Davidson (Sales & Appointments)
Wise Auto Group, National City, CA, USA
Pay: $18/hour
Job type: Full Time