","shortDescription","The Card Services Customer Service Assistant supports inquiries regarding fraud, lost/stolen cards, travel notifications, credit card payments and ...","promoted","title","CUSTOMER SERVICE ASSISTANT I","duration","Full Time","experienceLevel","","displayThumbnail","location","locations",[64],"id",["B","3521979848"],"displayHeadline","Work at Dollar Bank, FSB","category","displayPublishedAt","3 days ago","displayUrl","/jobs/3521979848-customer-service-assistant-i","shortTitle","shortLocation","Pittsburgh, PA, United States","searchCompanyPath","/jobs?keyword=Dollar+Bank%2C+FSB","searchLocationPath","/jobs?location=Pittsburgh%2C+PA%2C+United+States","searchTitlePath","/jobs?keyword=CUSTOMER+SERVICE+ASSISTANT+I",{"_65":66,"_67":68,"_69":70,"_71":72,"_73":74},"country","United States","city","Pittsburgh","formatted","Pittsburgh, PA, United States, 15289","state","PA","postal_code","15289",["D",1777507200000],"The Bilingual Card Services Customer Service Associate supports inquiries regarding fraud, lost/stolen cards, travel notifications, credit card payments and debit/ATM disputes, using excellent customer service and multitasking skills that will provide our customers with the best possible experience. Patience and understanding is key to providing solutions to bank account, debit or credit card related issues. This role gives the opportunity to work with many teams such as Customer Service, Treasury Management, Security, Default Management, and the Branches. Availability to work a rotating schedule is required, including some evenings and Saturdays. There is the opportunity to work a hybrid schedule with supervisor approval, after successfully completing training.

Education and Experience Requirements:

High school diploma/GED.

Familiarity with Microsoft Word and Excel.

One year of customer service experience that includes dealing with external customers on a regular basis.

Bi-lingual (English/Spanish) verbal and written communication skills required.

Knowledge of Credit Card products and services preferred.

Branch banking experience a plus, including knowledge of general ledger balancing or researching out-of-balance conditions.

Certificate, Licenses and Registration Requirements:

N/A

Knowledge, Skill, and Ability Requirements:

Ability to diplomatically handle emotionally charged telephone calls.

Ability to effectively communicate both orally and in writing with customers and bank employees.

Must be an involved team player and positive acceptor of on-going change.

Attention to detail and good organizational skills.

Ability to learn Bank products/services/fees

Essential Functions:

Handle customer telephone inquiries regarding ATM, debit and credit card transactions, reporting of lost/stolen items such as cards and checks. Document debit and ATM disputes as well as account fraud reporting, travel notifications, debit card limit increases and assist customers with credit card payments.

Provide branches/departments with the back-office support necessary to help them service their customers' needs.

Open new business credit cards for corporate customers.

Maintain an awareness of new operational policies and procedures and compliance of REG E and REG Z and utilize this knowledge in the day-to-day operations of the department.

Other responsibilities as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Supervisory Responsibilities:

N/A

","The Bilingual Card Services Customer Service Associate supports inquiries regarding fraud, lost/stolen cards, travel notifications, credit card pay...","CUSTOMER SERVICE ASSISTANT I (Bilingual)",[84],["B","3521690092"],"1 days ago","/jobs/3521690092-customer-service-assistant-i-bilingual","/jobs?keyword=CUSTOMER+SERVICE+ASSISTANT+I+%28Bilingual%29",{"_65":66,"_67":68,"_69":70,"_71":72,"_73":74},["D",1777377600000],"Sierra Central Credit Union","Operations Specialist I

An Operations Specialist I is responsible for the back office daily operations that may include ACH Processing, Share Draft Processing, ATM Processing, Subpoenas, IRS Levies, Reclamation Notices, Payroll Processing, IRA Processing, Card Operation daily functions that may include investigations related to lost/stolen cards, blocked accounts, card disputes, and data breaches, as well as monitor operations to ensure efficiency and compliance with Visa and federal rules and regulations for all plastic card programs (debit and credit cards.) They will assist all branch offices and departments in resolving back office operational inquiries and participate to ensures that the Department supports the overall goals of the Credit Union and that services are delivered professionally and efficiently. We will consider entry level candidate with strong analytical skills and successful completion of all related credit union regulations.
Essential Functions

1. Answer telephone consistently, including all co-workers phone calls. Assist and/or refer to appropriate personnel.
2. Provide research and support to retail banking and call center staff.
3. Assist with member complaints in an effective and courteous manner.
4. Prepare and submit to supervisor all monthly report information for assigned job functions.
5. Perform departmental job functions as assigned by supervisor. Duties may be rotated from time to time for cross-training purposes.
6. Print, compile and maintain all necessary resource information, i.e. contacts, etc. for assigned job functions.
7. Prepare or assist with preparation of procedures for all assigned job functions.
8. 80% of total working time is spent working at the computer, reading computer reports. 20% of total working time is spent answering the telephone, operating the copy machine, and filing various reports.
9. Maintain up-to-date knowledge of procedures related to all assigned job functions.
10. Provide cross-coverage of departmental job functions as assigned by supervisor.
11. Assist with the cross-training and support of Electronic Services team members.
12. Participate in projects and attend meetings as assigned by supervisor.
13. Other duties as assigned.
Required Skills and Abilities

1. Ability to speak and present in an effective manner.
2. Ability to effectively work with colleagues.
3. Flexible and self-motivated.
4. Ability to work under pressure.
5. Must meet multiple and sometimes conflicting deadlines.
6. Must at all times demonstrate cooperative behavior with colleagues and supervisors.
7. Ability to interpret and track online reports.
8. Accurately balance all daily work.
Education and Experience

1. High school diploma or equivalent.
2. Minimum 4 years comparable work experience at a financial institution or a demonstrated proficiency on several departmental job functions.
3. IRA knowledge and transaction processing, subpoena processing or card processing experience is highly preferred.
Physical Requirements and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Prolonged periods of sitting at a desk and working on a computer 7 to 8 hours per day.
2. Light lifting, carrying, pushing and/or pulling objects up to 25 lbs.
3. Intermittent walking and bending.
4. General office environment: works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels.
Work Location

This is an on-site position at our Corporate Headquarters in Yuba City, CA.
Compensation Range

The company anticipates offering an hourly range between $21.92 and $25.10 for this position at the time of hire. This range includes base salary (or hourly wages) and does not include possible overtime for non-exempt employees or any applicable performance-based incentives or commissions.
Annual Merit Increase

Employees are eligible for a discretionary yearly merit-based salary adjustment, based on individual performance and company results.
Comprehensive Benefits Package

We provide a robust benefits package designed to support your health, financial security, and work-life balance including:
Medical, Dental & Vision Insurance options
Voluntary Lines including hospital indemnity, accident, and critical illness policies
Company Paid HRA (with enrollment in certain health plans)
Company Paid Basic Term Life Insurance
Coverage at 2 annual base salary, up to a maximum of $500,000 for full-time employees
$25,000 for part-time employees
Company Paid Long-Term Disability Insurance for Full-Time Employees
Company Paid Telehealth Services Membership (Teladoc)
Company Paid Employee Assistance Program (EAP)
401(k) Retirement Plan
Employer-funded safe harbor contribution of 3% of employee's eligible earnings
Discretionary employer match on employee contributions
Flexible Spending Accounts
HSA
Medical FSA
Dependent Care FSA
Limited Purpose FSA
Paid Time Off
Vacation accruals based on status and tenure within company
12 sick days accrued annually for full-time employees
1 hour for every 30 hours worked for part-time employees
11 paid holidays (eligible after 90 days of employment)
Travel Expense Reimbursement
All necessary and work-related travel expenses will be reimbursed in accordance with company policy
The preceding list of duties does not include all tasks and responsibilities that may be required with this position. Additional tasks may be assigned, as departmental and operational needs require.
","Operations Specialist I

An Operations Specialist I is responsible for the back office daily operations that may include ACH Processing, Sh...","Operations Specialist I",[99],["B","3522695129"],"Work at Sierra Central Credit Union","2 days ago","/jobs/3522695129-operations-specialist-i","Yuba City, CA, United States","/jobs?keyword=Sierra+Central+Credit+Union","/jobs?location=Yuba+City%2C+CA%2C+United+States","/jobs?keyword=Operations+Specialist+I",{"_65":66,"_67":100,"_69":101,"_71":102,"_73":103},"Yuba City","Yuba City, CA, United States, 95992","CA","95992",["D",1777507200000],"Randstad","Customer Service Rep

Randstad is looking for a bilingual customer service rep in Phoenix, AZ. Providing quality customer experience while working to resolve customer complaints/enquiries. Researching cases independently. Types of calls include: payments, lost/stolen cards, dispute, fraud, transaction review, digital options, balance transfers. Responsible for reviewing the customer's credit card profile, payments, reviewing accounts, assisting the customer understand the

","Customer Service Rep

Randstad is looking for a bilingual customer service rep in Phoenix, AZ. Providing quality customer experience while ...","CUSTOMER SERVICE REP",[117],["B","3532820789"],"Work at Randstad","/jobs/3532820789-customer-service-rep","Phoenix, AZ, United States","/jobs?keyword=Randstad","/jobs?location=Phoenix%2C+AZ%2C+United+States","/jobs?keyword=CUSTOMER+SERVICE+REP",{"_65":66,"_67":118,"_69":119,"_71":120,"_73":121},"Phoenix","Phoenix, AZ, United States, 85001","AZ","85001",["D",1777554000000],"Customer Service Rep

Randstad is looking for a bilingual customer service rep in Phoenix, AZ. Providing quality customer experience while working to resolve customer complaints/enquiries. Researching cases independently. Types of calls include: payments, lost/stolen cards, dispute, fraud, transaction review, digital options, balance transfers. Responsible for reviewing the customer's credit card profile, payments, reviewing accounts, assisting the customer understand the
",[128],["B","3536312904"],"12 hours ago","/jobs/3536312904-customer-service-rep",{"_65":66,"_67":118,"_69":129,"_71":120,"_73":130},"Phoenix, AZ, United States, 85003","85003",1072,"name","Hearst Television","agency","logo","slug","hearst-television","

Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

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Join the leading career community for creative, marketing, and media professionals.","Sign Up | Creative, Marketing & Media Job Search",{"_36":278},{"_132":31,"_265":277},{"_271":272,"_273":274,"_275":276},"href","https://www.mediabistro.com/create-alert","rel","canonical","tagName","link","Never miss an opportunity. Sign up for free email alerts and get the latest jobs in social media, graphic design, writing, and marketing delivered to your inbox.","Create Job Alerts | Media, Marketing & Creative Job Alerts",[376,377],{"_36":374,"_335":375,"_31":41},"unlimitedJobsEmail","clients@mediabistro.com","enterpriseCta",{"_370":371,"_372":373},{"_366":367,"_368":367,"_369":367},"mediaBoardSection",{"_36":356,"_335":357,"_31":358,"_359":360,"_354":361},"rolesSection",{"_36":351,"_335":352,"_31":353,"_354":355},"testimonialsSection",{"_36":348,"_335":349,"_31":350},"testimonials",[336,337,338],"employersSection",{"_36":334,"_335":224},"employerLogos",[298,299,300,301,302,303,304,305,306,307,308,309],{"_132":332,"_311":333},{"_132":330,"_311":331},{"_132":328,"_311":329},{"_132":326,"_311":327},{"_132":324,"_311":325},{"_132":322,"_311":323},{"_132":320,"_311":321},{"_132":318,"_311":319},{"_132":316,"_311":317},{"_132":133,"_311":315},{"_132":313,"_311":314},{"_132":310,"_311":312},"Leaf Group","image","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/leaf-group-400x200.png","Cox Enterprises","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/cox-enterprises-400x200.png","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/hearst-television-400x200.png","Future","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/future-400x200.png","Fox Corporation","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/fox-corporation-400x200.png","Penguin Random House","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/penguin-random-house-400x200.png","Springer Nature","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/springer-nature-400x200.png","Penske Media Corporation","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/penske-media-corporation-400x200.png","Dotdash","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/dotdash-400x200.png","Meredith","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/meredith-400x200.png","Bloomberg","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/bloomberg-400x200.png","NBCUniversal","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/nbc-universal-400x200.png","Media and Creative Employers on","subtitle",{"_339":345,"_341":346,"_135":347},{"_339":332,"_341":344,"_135":333},{"_339":340,"_341":342,"_135":343},"company","The Taunton Press","quote","What we like best about Mediabistro is the quality of targeted talent they deliver through their job board portal. We know we'll find the right type of talent for specialized positions that may be more challenging to fill. For almost fifteen years, Mediabistro has been our go-to resource for talent in the media/publishing space.","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/taunton-press-400x200.png","Mediabistro is valuable partner when it comes to finding top candidates in the media industry. Their team is extremely responsive, which makes the posting process quick and easy. They also offer great insight into branding company pages.","Huffpost","I love using Mediabistro for my harder to fill creative roles. Multimedia positions like photo editors, video producers, or even niche journalists yield great results. Other job boards don't always produce the specialized talent my hiring teams are looking for, and I feel like I can find that talent through Mediabistro.","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/huff-post-400x200.png","Trusted by Leading Media","and Creative Employers","See why top publishers, agencies, and brands rely on us to find exceptional talent.","Hire Remote and Local Talent","Across Every Media Vertical","Whether you are building an in-office team or seeking remote talent, access a specialized network of professionals in editorial, publishing, influencer marketing, and AI content strategy. Find candidates—from prompt engineers to production leads—who are ready to contribute from anywhere.","imageAlt","Media roles infographic","The #1 Destination for Media","and Creative Talent","Connect with top-tier full-time and freelance media professionals. Whether you are a leading publisher, a streaming service, or a growing brand, we deliver specialized talent you won't find on generalist job boards. Find your perfect match for:","bullets",[362,363,364,365],"Job seekers and featured job cards collage","News, Journalism & Book Publishing","Content Marketing, AI Prompt Engineering & Copywriting","Influencer Management, TV & Video Production","PR, Non-Profits & Education","showMediaBoardSection",true,"showRolesSection","showPlanIcon","text","*Unlimited plan is for direct employers only. Hiring at scale, posting on behalf of clients, or distributing across job boards?","linkText","Contact us for custom volume pricing, multi-brand support, and programmatic distribution.","The #1 Job Board for Media, Marketing & Creative Talent","Skip the unqualified resumes. Reach journalism, publishing, and marketing pros who are ready to work.",{"_36":379},{"_132":31,"_265":378},"Recruit qualified media and creative professionals on the #1 industry job board. Reach top talent in design, social media, advertising, and communications. Post a job today.","Post a Job | Hire Media, Marketing & Creative Talent - Mediabistro","privacy","termsOfUse","weeklyNewsletter","Find Your Next Media Job","Discover creative opportunities at the world's leading media brands","cta","Start Your Search","Search Media, Marketing & Creative Jobs","emptyMeta",[390,391],{"_36":393},{"_132":31,"_265":392},"The #1 job board for media, marketing, and communications professionals. 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