Administrative Support Specialist - Advanced
ECU Health Medical Center, Greenville, NC, United States
Administrative Support Specialist - Advanced
Position Information
Job Title - Administrative Support Specialist - Advanced
Position Number - 921730
Vacancy Open to - All Candidates
Time-Limited - No
Department Homepage - https://studenthealth.ecu.edu/
Advertising Department - STUDENT HEALTH SERVICE
Division - Student Affairs
Classification Title - 10422 Administrative Support Specialist
Competency Level - 3 - Advanced
Working Title - Administrative Support Specialist - Advanced
Number of Vacancies - 1
Full Time Equivalent (FTE) - 1.0
Full Time or Part Time - Full Time
Recruitment Range - $34,602 - $56,422
Anticipated Hiring Range - $45,750 - $49,297
Salary Grade Equivalency - NC10
Work Schedule - Monday - Friday
Work Hours - 8:00 a.m. - 5:00 p.m.
Position Location (City) - Greenville
Job Category - Staff - Office/Clerical
Organizational Unit Overview - The Division of Student Affairs comprises over 30 departments, each responsible for providing various student support, services, and educational programs accessible to the university community. With over 300 full-time employees and over 1200 student workers, the Division supports Pirate success through environments that enhance student development, engagement, belonging, well-being, and career readiness. The Division strives to be a national leader in developing student experiences that positively transform lives and communities through work that makes students the focal point of our services, policies, and programming; creates a community where all feel safe, included, and welcomed; treats each other with dignity and civility, and recognizes every individual has rights, ideas, and beliefs; maintains open and honest interactions, and delivers high-quality programming, services, and resources through continuous reflection and improvement.
Job Duties - This position is responsible for the management of daily front office operations. This position uses discretion to change systems or procedures as necessary to meet the needs of the department, students, and the University. Changes in work procedures are designed and implemented as deemed necessary. This position is responsible for conflict resolution that may involve employees, students, parents, and other University employees. Additional responsibilities include the set-up, manipulation, and maintenance ofCISCOphone system utilized by Student Health Services. Duties include operation status, hours of operation, phone message prompts, and phone queue distribution. This position anticipates and plans for changes in the schedule as well as devising and adjusting systems to meet any unusual problems/changes concerning front office operations. This position participates in operational and program planning necessary to meet the daily and long-range needs of the department. This position is also responsible for ensuring external signage reflects correct hours of operations.
Front Desk & Patient Access Operations (45%)Provides oversight and direction for front desk and patient access operations, supervising 69 full-time employees. Key duties include:Overseeing front desk recruitment efforts to include interviewing, and making hiring recommendations.Working withPOSOCoordinators to update job descriptions as necessary.Approving leave requests and monitoringPTObalances.Conducting formal onboarding and orientation for new employees.Assigning and adjusting job duties to ensure optimal efficiency.Performing performance evaluations, developing improvement plans, and addressing disciplinary matters.EHRTemplate Management:Creating, modifying, and maintaining provider scheduling templates in theEHRsystem to ensure provider availability and efficient patient access.Public Contact (10%)Serving as a key point of contact for students, providers, and staff, offering technical and procedural assistance with electronic data and documentation. Ensures compliance with all regulatory and confidentiality requirements.This position serves on multiple committees, including:Clinical Operations CommitteeClinical Information Systems CommitteeAccreditation Association for Ambulatory Health Care (AAAHC)Quality Assurance CommitteeAdditionally, this position oversees medical records management to ensure accuracy, completeness, and confidentiality of patient information. Responsibilities include verifying data integrity, ensuring correct import of medical information, and maintaining compliance with applicable laws and standards. This position also coordinatesSHSparticipation in campus outreach and special events.
Minimum Education/Experience - High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
License or Certification required by statute or regulation - None
Preferred Experience, Skills, Training/Education - None
License or Certification required by the Department - None
Job Open Date - 04/28/2026
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. - 05/07/2026
Open Until Filled - No
Nondiscrimination Statement - East Carolina University is committed to workforce success and cultivating a culture of care for our employees.ECUprohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact theADACoordinator at (252) 737-1018 (Voice/TTY) orADA -Coordinator@ecu.edu.
Eligibility for Employment - Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.ECUparticipates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.
Department for People Operations, Success, and Opportunity - If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00EST.
Position Information
Job Title - Administrative Support Specialist - Advanced
Position Number - 921730
Vacancy Open to - All Candidates
Time-Limited - No
Department Homepage - https://studenthealth.ecu.edu/
Advertising Department - STUDENT HEALTH SERVICE
Division - Student Affairs
Classification Title - 10422 Administrative Support Specialist
Competency Level - 3 - Advanced
Working Title - Administrative Support Specialist - Advanced
Number of Vacancies - 1
Full Time Equivalent (FTE) - 1.0
Full Time or Part Time - Full Time
Recruitment Range - $34,602 - $56,422
Anticipated Hiring Range - $45,750 - $49,297
Salary Grade Equivalency - NC10
Work Schedule - Monday - Friday
Work Hours - 8:00 a.m. - 5:00 p.m.
Position Location (City) - Greenville
Job Category - Staff - Office/Clerical
Organizational Unit Overview - The Division of Student Affairs comprises over 30 departments, each responsible for providing various student support, services, and educational programs accessible to the university community. With over 300 full-time employees and over 1200 student workers, the Division supports Pirate success through environments that enhance student development, engagement, belonging, well-being, and career readiness. The Division strives to be a national leader in developing student experiences that positively transform lives and communities through work that makes students the focal point of our services, policies, and programming; creates a community where all feel safe, included, and welcomed; treats each other with dignity and civility, and recognizes every individual has rights, ideas, and beliefs; maintains open and honest interactions, and delivers high-quality programming, services, and resources through continuous reflection and improvement.
Job Duties - This position is responsible for the management of daily front office operations. This position uses discretion to change systems or procedures as necessary to meet the needs of the department, students, and the University. Changes in work procedures are designed and implemented as deemed necessary. This position is responsible for conflict resolution that may involve employees, students, parents, and other University employees. Additional responsibilities include the set-up, manipulation, and maintenance ofCISCOphone system utilized by Student Health Services. Duties include operation status, hours of operation, phone message prompts, and phone queue distribution. This position anticipates and plans for changes in the schedule as well as devising and adjusting systems to meet any unusual problems/changes concerning front office operations. This position participates in operational and program planning necessary to meet the daily and long-range needs of the department. This position is also responsible for ensuring external signage reflects correct hours of operations.
Front Desk & Patient Access Operations (45%)Provides oversight and direction for front desk and patient access operations, supervising 69 full-time employees. Key duties include:Overseeing front desk recruitment efforts to include interviewing, and making hiring recommendations.Working withPOSOCoordinators to update job descriptions as necessary.Approving leave requests and monitoringPTObalances.Conducting formal onboarding and orientation for new employees.Assigning and adjusting job duties to ensure optimal efficiency.Performing performance evaluations, developing improvement plans, and addressing disciplinary matters.EHRTemplate Management:Creating, modifying, and maintaining provider scheduling templates in theEHRsystem to ensure provider availability and efficient patient access.Public Contact (10%)Serving as a key point of contact for students, providers, and staff, offering technical and procedural assistance with electronic data and documentation. Ensures compliance with all regulatory and confidentiality requirements.This position serves on multiple committees, including:Clinical Operations CommitteeClinical Information Systems CommitteeAccreditation Association for Ambulatory Health Care (AAAHC)Quality Assurance CommitteeAdditionally, this position oversees medical records management to ensure accuracy, completeness, and confidentiality of patient information. Responsibilities include verifying data integrity, ensuring correct import of medical information, and maintaining compliance with applicable laws and standards. This position also coordinatesSHSparticipation in campus outreach and special events.
Minimum Education/Experience - High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
License or Certification required by statute or regulation - None
Preferred Experience, Skills, Training/Education - None
License or Certification required by the Department - None
Job Open Date - 04/28/2026
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. - 05/07/2026
Open Until Filled - No
Nondiscrimination Statement - East Carolina University is committed to workforce success and cultivating a culture of care for our employees.ECUprohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact theADACoordinator at (252) 737-1018 (Voice/TTY) orADA -Coordinator@ecu.edu.
Eligibility for Employment - Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.ECUparticipates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.
Department for People Operations, Success, and Opportunity - If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00EST.