Customer Service Go-Live Representative
TEKsystems, Ludington, MI, United States
Job Overview
Contract / Project runs from Tuesday 5/26 to Friday 6/26.
Job Description
Our client is implementing UKG Workforce Pro platform – including Timekeeping, Advanced Scheduling, Leave Management, and Labor Productivity – across 21 locations in Michigan. TEKsystems will deliver in‑person, helpdesk‑style “Tabletop Support” teams that provide one‑on‑one support during the UKG Go‑Live period.
These teams will support the Go‑Live by providing in‑person support at major locations, HQ offices, and other sites. Work will be scheduled in 4‑ or 8‑hour shifts.
Job Responsibilities
Introduce the UKG application to employees, building awareness and excitement around the Go‑Live event.
Assist employees with installing and configuring the UKG Mobile App on personal or work‑issued smartphones, ensuring proper permissions, device compatibility, and initial sign‑in workflows.
Provide first‑point‑of‑contact troubleshooting for common issues such as mobile app difficulties, sign‑in problems, or timeclock usage. Deliver clear, jargon‑free guidance to a diverse user base.
Escalate issues that require additional expertise to the appropriate Payroll, HR, Advanced Scheduling, or Digital Services Service Desks, following established escalation pathways and documentation standards.
Document, categorize, and summarize user interactions and reported issues. Support the development of daily communications (FAQs, tip sheets, alerts) to address widespread concerns and close a robust 360‑degree feedback loop.
Qualifications
Must present well, have exceptional communication skills, and be reliable.
Job Type & Location
Contract position based in Ludington, MI (fully onsite).
Pay and Benefits
Pay range: $20.00 – $22.00 per hour.
Benefits (subject to eligibility and plan terms):
Medical, dental & vision
Critical illness, accident and hospital coverage
401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
Life insurance (voluntary life & AD&D for employee and dependents)
Short‑term and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation, or sick leave)
Workplace Type
Fully onsite position in Ludington, MI.
Application Deadline
This position is anticipated to close on May 6, 2026.
How to Apply
Please send your updated resume and contact information to zkanouse@teksystems.com.
Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Contract / Project runs from Tuesday 5/26 to Friday 6/26.
Job Description
Our client is implementing UKG Workforce Pro platform – including Timekeeping, Advanced Scheduling, Leave Management, and Labor Productivity – across 21 locations in Michigan. TEKsystems will deliver in‑person, helpdesk‑style “Tabletop Support” teams that provide one‑on‑one support during the UKG Go‑Live period.
These teams will support the Go‑Live by providing in‑person support at major locations, HQ offices, and other sites. Work will be scheduled in 4‑ or 8‑hour shifts.
Job Responsibilities
Introduce the UKG application to employees, building awareness and excitement around the Go‑Live event.
Assist employees with installing and configuring the UKG Mobile App on personal or work‑issued smartphones, ensuring proper permissions, device compatibility, and initial sign‑in workflows.
Provide first‑point‑of‑contact troubleshooting for common issues such as mobile app difficulties, sign‑in problems, or timeclock usage. Deliver clear, jargon‑free guidance to a diverse user base.
Escalate issues that require additional expertise to the appropriate Payroll, HR, Advanced Scheduling, or Digital Services Service Desks, following established escalation pathways and documentation standards.
Document, categorize, and summarize user interactions and reported issues. Support the development of daily communications (FAQs, tip sheets, alerts) to address widespread concerns and close a robust 360‑degree feedback loop.
Qualifications
Must present well, have exceptional communication skills, and be reliable.
Job Type & Location
Contract position based in Ludington, MI (fully onsite).
Pay and Benefits
Pay range: $20.00 – $22.00 per hour.
Benefits (subject to eligibility and plan terms):
Medical, dental & vision
Critical illness, accident and hospital coverage
401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
Life insurance (voluntary life & AD&D for employee and dependents)
Short‑term and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation, or sick leave)
Workplace Type
Fully onsite position in Ludington, MI.
Application Deadline
This position is anticipated to close on May 6, 2026.
How to Apply
Please send your updated resume and contact information to zkanouse@teksystems.com.
Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
#J-18808-Ljbffr