Field Customer Care Representative
Lennar, Minneapolis, MN, United States
Customer Care Representative
Lennar is one of the nation's leading homebuilders, dedicated to creating an extraordinary experience for Homeowners, Communities, and Associates. The Customer Care Representative is a key member of the Lennar Customer Care Team, providing warranty and service support to Homeowners through digital channels and enhancing Customer Satisfaction.
Your Responsibilities
Professionally and promptly handle homeowner requests by reviewing documentation, homesite information, and case history.
Use remote assistance tools to guide homeowners through troubleshooting, investigative, and resolution steps.
Share guidance on warranty coverage, out‑of‑warranty items, and self‑help solutions.
Document and maintain all findings, including pertinent documents, photos, and correspondence through provided technology.
Determine scope of work for warranty repairs, troubleshoot and resolve minor issues remotely, and coordinate with Trade Partners for further action.
Ensure repairs are completed and homeowners are satisfied through knowledgeable, friendly, and proactive support.
Deliver comprehensive support in accordance with Lennar’s warranty policies and quality standards.
Process back charges and EPOs to ensure prompt payment of Trade Partners as needed.
Proactively remedy any trade partner scheduling, communication, or payment related issues.
Participate in after‑hours on‑call rotation and expedite emergency repairs as directed by management.
Perform additional duties as assigned to support the overall success of the division.
Your Toolbox / Qualifications
Minimum high school diploma or GED.
Excellent verbal and written communication skills.
Prior customer service experience required, preferably with a homebuilder.
Good organizational and time‑management skills.
Understanding of technical aspects of residential construction.
Availability to work flexible hours, including evenings, weekends, and holidays.
Ability to analyze problems, determine solutions, and produce desired outcomes.
Intermediate to advanced PC skills in Microsoft Word and Excel.
Professional attitude to represent the company positively.
Physical & Office/Site Presence Requirements
This primarily sedentary office position requires operating computer equipment, speaking, hearing, bending, stooping, reaching, lifting, and moving and carrying up to 25 lbs. Finger dexterity is necessary.
General Overview of Compensation & Benefits
The base compensation for this position ranges from an hourly rate of $32.96 to $37, adjusted based on qualifications and geographic pay differentials. This position may be eligible for bonuses and commissions and will also be eligible for benefits as described in company policy.
Life at Lennar
Benefits include medical, dental, and vision health insurance plans; a 401(k) Retirement Plan with a $1 for $1 match up to 5%; Paid Parental Leave; an Associate Assistance Plan; an Education Assistance Program; up to $30,000 in Adoption Assistance; up to three weeks of vacation annually; holiday, sick leave, and personal day policies; a New Hire Referral Bonus; home purchase discounts; and Everyone’s Included Day.
Lennar is an equal‑opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
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Lennar is one of the nation's leading homebuilders, dedicated to creating an extraordinary experience for Homeowners, Communities, and Associates. The Customer Care Representative is a key member of the Lennar Customer Care Team, providing warranty and service support to Homeowners through digital channels and enhancing Customer Satisfaction.
Your Responsibilities
Professionally and promptly handle homeowner requests by reviewing documentation, homesite information, and case history.
Use remote assistance tools to guide homeowners through troubleshooting, investigative, and resolution steps.
Share guidance on warranty coverage, out‑of‑warranty items, and self‑help solutions.
Document and maintain all findings, including pertinent documents, photos, and correspondence through provided technology.
Determine scope of work for warranty repairs, troubleshoot and resolve minor issues remotely, and coordinate with Trade Partners for further action.
Ensure repairs are completed and homeowners are satisfied through knowledgeable, friendly, and proactive support.
Deliver comprehensive support in accordance with Lennar’s warranty policies and quality standards.
Process back charges and EPOs to ensure prompt payment of Trade Partners as needed.
Proactively remedy any trade partner scheduling, communication, or payment related issues.
Participate in after‑hours on‑call rotation and expedite emergency repairs as directed by management.
Perform additional duties as assigned to support the overall success of the division.
Your Toolbox / Qualifications
Minimum high school diploma or GED.
Excellent verbal and written communication skills.
Prior customer service experience required, preferably with a homebuilder.
Good organizational and time‑management skills.
Understanding of technical aspects of residential construction.
Availability to work flexible hours, including evenings, weekends, and holidays.
Ability to analyze problems, determine solutions, and produce desired outcomes.
Intermediate to advanced PC skills in Microsoft Word and Excel.
Professional attitude to represent the company positively.
Physical & Office/Site Presence Requirements
This primarily sedentary office position requires operating computer equipment, speaking, hearing, bending, stooping, reaching, lifting, and moving and carrying up to 25 lbs. Finger dexterity is necessary.
General Overview of Compensation & Benefits
The base compensation for this position ranges from an hourly rate of $32.96 to $37, adjusted based on qualifications and geographic pay differentials. This position may be eligible for bonuses and commissions and will also be eligible for benefits as described in company policy.
Life at Lennar
Benefits include medical, dental, and vision health insurance plans; a 401(k) Retirement Plan with a $1 for $1 match up to 5%; Paid Parental Leave; an Associate Assistance Plan; an Education Assistance Program; up to $30,000 in Adoption Assistance; up to three weeks of vacation annually; holiday, sick leave, and personal day policies; a New Hire Referral Bonus; home purchase discounts; and Everyone’s Included Day.
Lennar is an equal‑opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
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