SaaS Renewal Representative (Remote - East Coast, USA)
Commvault, Washington, District of Columbia, United States
SaaS Renewal Representative (Remote - East Coast, USA)
United States
Recruitment Fraud Alert
We've learned that scammers are impersonating Commvault team membersincluding HR and leadershipvia email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.
What to know:
Commvault does not conduct interviews by email or text.
We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com
About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
The Opportunity
Commvault has an outstanding career opportunity for a SaaS Renewals Representative to support customer retention, expansion, and subscription revenue growth. This role is responsible for managing a book of renewal business, proactively engaging customers, and executing renewals through a consultative sales motion.
The ideal candidate is proactive, customer-focused, and comfortable operating in a fast-paced environment while balancing multiple priorities. This role partners closely with cross-functional teams across the software lifecycle to support renewal and expansion execution and requires strong execution discipline, effective communication skills, and a working understanding of subscription sales, forecasting, and pipeline management.
Key Responsibilities
Manage a portfolio of subscription renewals, driving on-time renewals and expansion
Proactively engage customers to scope environments and present renewal and multi-year subscription options
Identify, position, and close upsell and cross-sell opportunities as part of the renewal motion
Maintain accurate pipeline, forecasting, and opportunity data in Salesforce and related tools
Partner with Account Executives, Customer Success Managers, and cross-functional teams to execute renewals and resolve issues
Communicate effectively with customers to advance deals, address concerns, and drive decisions
Navigate and de-escalate customer issues by establishing clear next steps, owners, and timelines
Demonstrate strong follow-up and accountability to ensure deal progression and customer satisfaction
Participate in operating rhythms including forecast calls, pipeline reviews, and deal inspections
Maintain strong working knowledge of Commvault products, pricing, and processes
Candidate Profile
46 years of experience in renewals, inside sales, or a related customer-facing sales role
Strong communication skills with the ability to engage customers in a consultative manner
Proven ability to manage multiple opportunities and priorities simultaneously
Results-driven mindset with the ability to identify and execute expansion opportunities
Experience using Salesforce CRM and sales enablement tools
Strong organizational skills with high attention to detail
Ability to operate effectively in a cross-functional, team-oriented environment
Familiarity with subscription-based sales motions, forecasting, and pipeline management
Comfortable operating in a fast-paced environment with multiple priorities
Exposure to sales methodologies such as MEDDPICC and Command of the Message (preferred)
You'll Love Working Here Because
Opportunity to directly impact customer retention and recurring subscription revenue
Collaborative, cross-functional sales environment
Continuous professional development, sales training, and enablement
Career growth opportunities
Generous benefits supporting your health, financial security, and work-life balance
United States
Recruitment Fraud Alert
We've learned that scammers are impersonating Commvault team membersincluding HR and leadershipvia email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.
What to know:
Commvault does not conduct interviews by email or text.
We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com
About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
The Opportunity
Commvault has an outstanding career opportunity for a SaaS Renewals Representative to support customer retention, expansion, and subscription revenue growth. This role is responsible for managing a book of renewal business, proactively engaging customers, and executing renewals through a consultative sales motion.
The ideal candidate is proactive, customer-focused, and comfortable operating in a fast-paced environment while balancing multiple priorities. This role partners closely with cross-functional teams across the software lifecycle to support renewal and expansion execution and requires strong execution discipline, effective communication skills, and a working understanding of subscription sales, forecasting, and pipeline management.
Key Responsibilities
Manage a portfolio of subscription renewals, driving on-time renewals and expansion
Proactively engage customers to scope environments and present renewal and multi-year subscription options
Identify, position, and close upsell and cross-sell opportunities as part of the renewal motion
Maintain accurate pipeline, forecasting, and opportunity data in Salesforce and related tools
Partner with Account Executives, Customer Success Managers, and cross-functional teams to execute renewals and resolve issues
Communicate effectively with customers to advance deals, address concerns, and drive decisions
Navigate and de-escalate customer issues by establishing clear next steps, owners, and timelines
Demonstrate strong follow-up and accountability to ensure deal progression and customer satisfaction
Participate in operating rhythms including forecast calls, pipeline reviews, and deal inspections
Maintain strong working knowledge of Commvault products, pricing, and processes
Candidate Profile
46 years of experience in renewals, inside sales, or a related customer-facing sales role
Strong communication skills with the ability to engage customers in a consultative manner
Proven ability to manage multiple opportunities and priorities simultaneously
Results-driven mindset with the ability to identify and execute expansion opportunities
Experience using Salesforce CRM and sales enablement tools
Strong organizational skills with high attention to detail
Ability to operate effectively in a cross-functional, team-oriented environment
Familiarity with subscription-based sales motions, forecasting, and pipeline management
Comfortable operating in a fast-paced environment with multiple priorities
Exposure to sales methodologies such as MEDDPICC and Command of the Message (preferred)
You'll Love Working Here Because
Opportunity to directly impact customer retention and recurring subscription revenue
Collaborative, cross-functional sales environment
Continuous professional development, sales training, and enablement
Career growth opportunities
Generous benefits supporting your health, financial security, and work-life balance