Client Services Manager
Albert and Mackenzie, Los Angeles, CA, United States
Albert & Mackenzie is a well-established and expanding workers’ compensation defense law firm with a strong presence across California. Proudly recognized as a Great Place to Work for six consecutive years (2021–2026) and a recipient of multiple Best Places to Work awards.
Position Summary
The Client Service Manager supports the day‑to‑day execution of client service operations within Albert & Mackenzie’s workers’ compensation practice. This role serves as a liaison between external clients, internal departments, and firm attorneys to ensure all parties have the coordination, information, and resources needed to effectively manage service standards, client programs, and sustain strong client partnerships.
Key Responsibilities
Client Service & Coordination
Serve as a day-to-day point of contact for clients and supporting ongoing communication and service needs
Coordinate logistics for client meetings, litigation reviews, and educational trainings/webinars
Track and manage action items, and follow-ups to ensure timely completion
Support implementation and adherence to client service instructions and reporting requirements
Act as a problem solver for any client service disruptions
Focus on building a relationship at every touch point
Internal Liaison
Act as a central point of contact for attorneys for client-related service needs and internal requests
Coordinate with internal departments (billing, calendaring, HR, IT, operations) to resolve issues impacting service delivery
Assist attorneys with administrative or operational needs tied to client expectations (reporting, presentations, data requests)
Project & Program Support
Support execution of client-specific initiatives, including presentations, training, settlement days and process rollouts
Assist in developing and maintaining client-facing materials such as reports, presentations, and status summaries
Monitor progress of ongoing projects and ensure alignment with timelines and expectations
Service Oversight & Issue Resolution
Identify service gaps, communication breakdowns, or operational inefficiencies – act as a problem solver and escalate as needed
Proactively follow up on outstanding items to ensure resolution and client satisfaction
Maintain visibility into client activity to support consistency in service delivery across attorneys and offices
Qualifications
Bachelor’s degree preferred
5+ years of experience in California workers’ compensation, including firm operations, claims adjusting, or client services
Highly organized with strong follow-up and project coordination skills
Excellent communication skills with the ability to work across legal and operational teams
Ability to manage multiple priorities in a deadline-driven environment
Proficiency in Microsoft Office (Outlook, Excel, PowerPoint)
Be willing to travel as needed for conferences, claim reviews, networking events, etc.
Location
Remote from California optional, or
In‑office: Agoura Hills, Oxnard, Encino, Inland Empire, Orange County, Sacramento
Travel is required
Salary
$90,000-$110,000
Albert & Mackenzie ensures equal opportunity for all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Full‑time employees receive a competitive compensation package that features discretionary bonus opportunities and a comprehensive benefits program, including medical, vision, short‑term and long‑term disability, life insurance, a 401(k) retirement plan, paid time off, and optional dental coverage.
Notice of E‑Verify Participation
Notice of Right to Work
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Position Summary
The Client Service Manager supports the day‑to‑day execution of client service operations within Albert & Mackenzie’s workers’ compensation practice. This role serves as a liaison between external clients, internal departments, and firm attorneys to ensure all parties have the coordination, information, and resources needed to effectively manage service standards, client programs, and sustain strong client partnerships.
Key Responsibilities
Client Service & Coordination
Serve as a day-to-day point of contact for clients and supporting ongoing communication and service needs
Coordinate logistics for client meetings, litigation reviews, and educational trainings/webinars
Track and manage action items, and follow-ups to ensure timely completion
Support implementation and adherence to client service instructions and reporting requirements
Act as a problem solver for any client service disruptions
Focus on building a relationship at every touch point
Internal Liaison
Act as a central point of contact for attorneys for client-related service needs and internal requests
Coordinate with internal departments (billing, calendaring, HR, IT, operations) to resolve issues impacting service delivery
Assist attorneys with administrative or operational needs tied to client expectations (reporting, presentations, data requests)
Project & Program Support
Support execution of client-specific initiatives, including presentations, training, settlement days and process rollouts
Assist in developing and maintaining client-facing materials such as reports, presentations, and status summaries
Monitor progress of ongoing projects and ensure alignment with timelines and expectations
Service Oversight & Issue Resolution
Identify service gaps, communication breakdowns, or operational inefficiencies – act as a problem solver and escalate as needed
Proactively follow up on outstanding items to ensure resolution and client satisfaction
Maintain visibility into client activity to support consistency in service delivery across attorneys and offices
Qualifications
Bachelor’s degree preferred
5+ years of experience in California workers’ compensation, including firm operations, claims adjusting, or client services
Highly organized with strong follow-up and project coordination skills
Excellent communication skills with the ability to work across legal and operational teams
Ability to manage multiple priorities in a deadline-driven environment
Proficiency in Microsoft Office (Outlook, Excel, PowerPoint)
Be willing to travel as needed for conferences, claim reviews, networking events, etc.
Location
Remote from California optional, or
In‑office: Agoura Hills, Oxnard, Encino, Inland Empire, Orange County, Sacramento
Travel is required
Salary
$90,000-$110,000
Albert & Mackenzie ensures equal opportunity for all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Full‑time employees receive a competitive compensation package that features discretionary bonus opportunities and a comprehensive benefits program, including medical, vision, short‑term and long‑term disability, life insurance, a 401(k) retirement plan, paid time off, and optional dental coverage.
Notice of E‑Verify Participation
Notice of Right to Work
#J-18808-Ljbffr