Concessions Captain
Legends Global, Fort Lauderdale, FL, United States
POSITION: Concessions Captain, Part Time
DEPARTMENT: Food & Beverage
REPORTS TO: Concessions Manager
FLSA STATUS: Non-Exempt
THE ROLE
The Concessions Captain is responsible for overseeing daily concessions operations within the convention center to ensure excellent guest service, efficient service flow, and strong team performance. This role supervises concessions staff, ensures compliance with food safety and service standards, and serves as the primary on-site lead for concessions operations during events.
Essential Duties And Responsibilities
Review event details, expected attendance, menu offerings, and staffing needs with the Chef and Concessions Manager prior to each event or shift.
Conduct pre-event inspections of concessions stands to ensure cleanliness, proper setup, product availability, and operational readiness.
Assist with pre-shift meetings: assign workstations, inspect uniforms, review menu offerings, communicate service expectations, and reinforce safety standards.
Supervise concessions staff during events, ensuring efficient service, accuracy of orders, and adherence to service standards.
Monitor guest flow and wait times, adjusting staffing or service processes to maintain efficient operations.
Ensure proper food handling, presentation, portion control, and quality standards are maintained.
Enforce responsible alcohol service in accordance with company policies and local regulations, when applicable.
Ensure all point-of-sale (POS) systems, cash handling procedures, and transaction processes are followed accurately.
Monitor inventory levels, restock supplies, and notify management when products or materials are running low.
Maintain cleanliness, sanitation, and organization of concessions areas, including front-of-house and back-of-house spaces.
Address guest concerns, service issues, or operational challenges promptly and professionally.
Complete closing duties, including shift reports, sales reconciliation, and documentation of operational performance and guest feedback.
Ensure staff complete side work, cleaning, and closing responsibilities before ending their shifts.
Provide feedback on staff performance and communicate disciplinary or operational concerns to management.
Ensure compliance with food safety, health regulations, and company policies.
Other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education
High school diploma or equivalent required.
Minimum one (1) year of experience in concessions, quick service, food service, or high-volume hospitality operations required.
Previous experience in a lead or supervisory role preferred.
Experience with point-of-sale (POS) systems and cash handling preferred.
Food safety certification (or ability to obtain) preferred.
Responsible alcohol service certification required where applicable.
Skills And Abilities
Strong verbal and written communication skills in English.
Ability to make quick decisions and solve problems in a fast-paced, high-volume environment.
Excellent organizational, planning, and time management skills.
Strong leadership and team supervision skills.
Ability to manage guest flow, service speed, and operational efficiency.
Knowledge of food safety, sanitation standards, and responsible alcohol service practices.
Basic math skills and accuracy in cash handling and transactions.
Ability to prioritize multiple tasks and meet strict deadlines.
Ability to work independently with minimal supervision.
Ability to work effectively in a team-oriented environment and maintain positive employee morale.
Professional attitude, appearance, and strong guest service mindset.
Communicates efficiently and effectively. (Bilingual – English/Spanish – a plus)
WORKING CONDITIONS
Location: On Site, Broward County Convention Center
PHYSICAL DEMANDS
Substantial standing, walking, pushing and or pulling of equipment. Must be able to lift 50 lbs.
Performing work through repetitive eye/hand coordination.
Noise level in the work environment is usually moderate.
Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed.
NOTE
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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DEPARTMENT: Food & Beverage
REPORTS TO: Concessions Manager
FLSA STATUS: Non-Exempt
THE ROLE
The Concessions Captain is responsible for overseeing daily concessions operations within the convention center to ensure excellent guest service, efficient service flow, and strong team performance. This role supervises concessions staff, ensures compliance with food safety and service standards, and serves as the primary on-site lead for concessions operations during events.
Essential Duties And Responsibilities
Review event details, expected attendance, menu offerings, and staffing needs with the Chef and Concessions Manager prior to each event or shift.
Conduct pre-event inspections of concessions stands to ensure cleanliness, proper setup, product availability, and operational readiness.
Assist with pre-shift meetings: assign workstations, inspect uniforms, review menu offerings, communicate service expectations, and reinforce safety standards.
Supervise concessions staff during events, ensuring efficient service, accuracy of orders, and adherence to service standards.
Monitor guest flow and wait times, adjusting staffing or service processes to maintain efficient operations.
Ensure proper food handling, presentation, portion control, and quality standards are maintained.
Enforce responsible alcohol service in accordance with company policies and local regulations, when applicable.
Ensure all point-of-sale (POS) systems, cash handling procedures, and transaction processes are followed accurately.
Monitor inventory levels, restock supplies, and notify management when products or materials are running low.
Maintain cleanliness, sanitation, and organization of concessions areas, including front-of-house and back-of-house spaces.
Address guest concerns, service issues, or operational challenges promptly and professionally.
Complete closing duties, including shift reports, sales reconciliation, and documentation of operational performance and guest feedback.
Ensure staff complete side work, cleaning, and closing responsibilities before ending their shifts.
Provide feedback on staff performance and communicate disciplinary or operational concerns to management.
Ensure compliance with food safety, health regulations, and company policies.
Other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education
High school diploma or equivalent required.
Minimum one (1) year of experience in concessions, quick service, food service, or high-volume hospitality operations required.
Previous experience in a lead or supervisory role preferred.
Experience with point-of-sale (POS) systems and cash handling preferred.
Food safety certification (or ability to obtain) preferred.
Responsible alcohol service certification required where applicable.
Skills And Abilities
Strong verbal and written communication skills in English.
Ability to make quick decisions and solve problems in a fast-paced, high-volume environment.
Excellent organizational, planning, and time management skills.
Strong leadership and team supervision skills.
Ability to manage guest flow, service speed, and operational efficiency.
Knowledge of food safety, sanitation standards, and responsible alcohol service practices.
Basic math skills and accuracy in cash handling and transactions.
Ability to prioritize multiple tasks and meet strict deadlines.
Ability to work independently with minimal supervision.
Ability to work effectively in a team-oriented environment and maintain positive employee morale.
Professional attitude, appearance, and strong guest service mindset.
Communicates efficiently and effectively. (Bilingual – English/Spanish – a plus)
WORKING CONDITIONS
Location: On Site, Broward County Convention Center
PHYSICAL DEMANDS
Substantial standing, walking, pushing and or pulling of equipment. Must be able to lift 50 lbs.
Performing work through repetitive eye/hand coordination.
Noise level in the work environment is usually moderate.
Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed.
NOTE
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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