BDC Client Care Specialist (Customer Service)
Carlock Automotive, Nashville, TN, United States
Business Development Center (BDC) Representative – Service Department
Are you a people person who thrives on helping customers, staying organized, and keeping things running smoothly? Carlock Automotive Group is looking for a friendly, motivated, and detail-oriented Business Development Center (BDC) Representative to join our Service team. In this role, you’ll be the first point of contact for service customers—answering inbound calls, assisting with questions, and scheduling appointments that help create a seamless service experience. If you enjoy fast‑paced environments, strong teamwork, and delivering top‑tier customer care, this could be a great fit.
What You’ll Do
Answer inbound service calls with professionalism and enthusiasm
Build strong relationships with customers and create a positive first impression
Identify customer needs and schedule service appointments efficiently
Make outbound calls to existing customers to support retention and appointment setting
Help address customer questions before their appointment, including timing, estimated costs, and general service concerns
Confirm upcoming appointments and help ensure customers are prepared for their visit
Work closely with the BDC Director, Service Advisors, Service Managers, and support staff to deliver a smooth customer experience
What We’re Looking For
High school diploma or equivalent
Previous customer service experience required; call center or appointment‑setting experience is a plus
Strong communication skills, both verbal and written
Excellent phone presence and interpersonal skills
Strong computer skills and the ability to stay organized in a fast‑paced environment
Good follow‑up habits and attention to detail
Problem‑solving ability and a customer‑first mindset
Ability to prioritize tasks and manage multiple conversations and responsibilities at once
Schedule
Department hours are Monday through Friday, 7:00 AM to 6:00 PM and Saturday, 7:00 AM to 3:30 PM
Saturday availability is required
Off on major holidays
Why Join Carlock Automotive Group?
At Carlock, you’re not just taking a job—you’re building a career with a company that values people, growth, and excellence. We are a family‑owned automotive group with more than 50 years of success and a reputation built on customer service, strong leadership, and long‑term opportunity. We believe in investing in our team members and promoting from within. You’ll join a supportive, team‑oriented environment where your work matters and your growth is encouraged.
Benefits
Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off
Paid holidays
Supplemental insurance options
401(k) plan
About Carlock Automotive Group
Carlock Automotive Group has grown from a family business in Arkansas into a respected multi‑state dealership network representing 17 premier automotive brands across Tennessee, Mississippi, Alabama, and Louisiana. For three generations, the Carlock family has remained committed to delivering an exceptional customer experience while creating meaningful career opportunities for our team members. If you’re driven, dependable, and ready to grow with a company that values your contribution, we’d love to hear from you.
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Are you a people person who thrives on helping customers, staying organized, and keeping things running smoothly? Carlock Automotive Group is looking for a friendly, motivated, and detail-oriented Business Development Center (BDC) Representative to join our Service team. In this role, you’ll be the first point of contact for service customers—answering inbound calls, assisting with questions, and scheduling appointments that help create a seamless service experience. If you enjoy fast‑paced environments, strong teamwork, and delivering top‑tier customer care, this could be a great fit.
What You’ll Do
Answer inbound service calls with professionalism and enthusiasm
Build strong relationships with customers and create a positive first impression
Identify customer needs and schedule service appointments efficiently
Make outbound calls to existing customers to support retention and appointment setting
Help address customer questions before their appointment, including timing, estimated costs, and general service concerns
Confirm upcoming appointments and help ensure customers are prepared for their visit
Work closely with the BDC Director, Service Advisors, Service Managers, and support staff to deliver a smooth customer experience
What We’re Looking For
High school diploma or equivalent
Previous customer service experience required; call center or appointment‑setting experience is a plus
Strong communication skills, both verbal and written
Excellent phone presence and interpersonal skills
Strong computer skills and the ability to stay organized in a fast‑paced environment
Good follow‑up habits and attention to detail
Problem‑solving ability and a customer‑first mindset
Ability to prioritize tasks and manage multiple conversations and responsibilities at once
Schedule
Department hours are Monday through Friday, 7:00 AM to 6:00 PM and Saturday, 7:00 AM to 3:30 PM
Saturday availability is required
Off on major holidays
Why Join Carlock Automotive Group?
At Carlock, you’re not just taking a job—you’re building a career with a company that values people, growth, and excellence. We are a family‑owned automotive group with more than 50 years of success and a reputation built on customer service, strong leadership, and long‑term opportunity. We believe in investing in our team members and promoting from within. You’ll join a supportive, team‑oriented environment where your work matters and your growth is encouraged.
Benefits
Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off
Paid holidays
Supplemental insurance options
401(k) plan
About Carlock Automotive Group
Carlock Automotive Group has grown from a family business in Arkansas into a respected multi‑state dealership network representing 17 premier automotive brands across Tennessee, Mississippi, Alabama, and Louisiana. For three generations, the Carlock family has remained committed to delivering an exceptional customer experience while creating meaningful career opportunities for our team members. If you’re driven, dependable, and ready to grow with a company that values your contribution, we’d love to hear from you.
#J-18808-Ljbffr