Patient Advocate I (Scheduler)
Orthopedic Centers of Colorado, Englewood, CO, United States
Job Title
ESSENTIAL FUNCTIONS:
Receives inbound and places outbound patient calls to schedule, cancel, and reschedule appointments.
Supports health insurance management functions by collecting patient insurance information during chart building.
Complete all scheduling and registration activities, including collecting and entering demographic information, verifying insurance information, and informing patient of referral requirements.
Answers general information questions regarding appointments, and services.
Maintains consistent and productive communication with necessary departments.
Abide by all patient privacy and HIPAA expectations.
Other administrative support and tracking duties as assigned.
Performs data entry functions, including patient demographic information and patient updates in a medical records system an established EMR system.
Actively works on patient work queues to ensure efficient and effective patient flow.
REQUIRED QUALIFICATIONS AND SKILLS:
Knowledge of medical office procedures and terminology
Proficient with phone system capabilities and Microsoft Office 365 products
Previous experience working with an EMR system
Knowledge of HIPAA regulations
Patient centered outlook and willingness to problem solve
Highly detail oriented with excellent follow through to see tasks to resolution
Strong and clear written and verbal communication skills
Possesses a high degree of self-motivation and produces high quality work with minimal supervision
PAY & BENEFITS:
Medical, Dental and Vision Insurance
Generous PTO package and paid holidays
Company-paid life insurance and long term disability insurance
Ability to purchase accident insurance, short and long-term disability insurance.
Opportunities for internal training and development
Retirement Plan eligibility after one month of service with eligibility in company profit sharing
Most positions offer Monday Friday work schedules
WORKING CONDITIONS:
Typical business office environment
Possibility of local travel
Constant viewing of computer monitor, mousing and typing
Frequent standing, walking and sitting
Frequent stooping, lifting, carrying and pushing/pulling 10 pounds or more
Occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus
Hours of business are Monday Friday from 8:00 a.m. to 5:00 p.m. Must be able to work early, late and long hours, as needed, to meet the essential functions of the job.
ESSENTIAL FUNCTIONS:
Receives inbound and places outbound patient calls to schedule, cancel, and reschedule appointments.
Supports health insurance management functions by collecting patient insurance information during chart building.
Complete all scheduling and registration activities, including collecting and entering demographic information, verifying insurance information, and informing patient of referral requirements.
Answers general information questions regarding appointments, and services.
Maintains consistent and productive communication with necessary departments.
Abide by all patient privacy and HIPAA expectations.
Other administrative support and tracking duties as assigned.
Performs data entry functions, including patient demographic information and patient updates in a medical records system an established EMR system.
Actively works on patient work queues to ensure efficient and effective patient flow.
REQUIRED QUALIFICATIONS AND SKILLS:
Knowledge of medical office procedures and terminology
Proficient with phone system capabilities and Microsoft Office 365 products
Previous experience working with an EMR system
Knowledge of HIPAA regulations
Patient centered outlook and willingness to problem solve
Highly detail oriented with excellent follow through to see tasks to resolution
Strong and clear written and verbal communication skills
Possesses a high degree of self-motivation and produces high quality work with minimal supervision
PAY & BENEFITS:
Medical, Dental and Vision Insurance
Generous PTO package and paid holidays
Company-paid life insurance and long term disability insurance
Ability to purchase accident insurance, short and long-term disability insurance.
Opportunities for internal training and development
Retirement Plan eligibility after one month of service with eligibility in company profit sharing
Most positions offer Monday Friday work schedules
WORKING CONDITIONS:
Typical business office environment
Possibility of local travel
Constant viewing of computer monitor, mousing and typing
Frequent standing, walking and sitting
Frequent stooping, lifting, carrying and pushing/pulling 10 pounds or more
Occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus
Hours of business are Monday Friday from 8:00 a.m. to 5:00 p.m. Must be able to work early, late and long hours, as needed, to meet the essential functions of the job.