Scheduling Coordinator
Tempo Service, Irving, TX, United States
Scheduling Coordinator
Tempo Headquarters Irving - Irving, TX 75061
Overview
Salary Range $16.00 - $18.00 Hourly Position Type Part Time Education Level High School
Description
Company Profile Tempo/US-EcoLogic is an Employee-Owned Company who has been proudly serving Dallas-Fort Worth residential communities since 1966 and serving the Green Building and Energy Efficiency needs of the Nation since 2007. Tempo/US-EcoLogic consists of four operating divisions: Tempo Mechanical, Tempo Service, US-EcoLogic Single Family and US-EcoLogic Multi Family.
Summary:
The Tempo Service Scheduling Coordinator plays a critical role in supporting brand awareness and revenue growth through proactive customer outreach and campaign coordination. This position is responsible for executing targeted outbound calling initiatives aligned with the company's Yard Sign Campaign Strategy, focusing on engaging existing customers within designated zip codes or neighborhoods to encourage participation. In addition, the Scheduling Coordinator coordinates and tracks yard sign placement and removal performed by field technicians during scheduled maintenance and repair visits.
This role maintains accurate records of customer responses, schedules installations and removals, and provides reporting to support operational efficiency and marketing effectiveness.
Essential Duties and Responsibilities:
Conduct outbound calls to customers using approved call script and messaging
Promote yard sign placement program and customer incentive
Maintain professional, friendly, and customer-focused communication during all interactions
Achieve weekly KPI targets for accepted yard sign placements
Process equipment replacement projects through the company CRM (Salesforce), include data entry, email and
Administer customer incentive program, including applying $25 service credits to participating customer accounts and ensure service credits are applied following completion of future service work
Document customer incentive eligibility accurately within company systems
Coordinate scheduling of yard sign installations for customers who opt in to the program
Maintain designated scheduling process for yard sign pick-ups
Update customer contact records with participation status
Track and schedule sign pick-ups seven (7) days following installation
Review driver mileage logs for accuracy and reporting
Check daily technician schedule to assign installation and pick-up of yard signs, ensuring timely execution and alignment with service appointments
Track and report program performance metrics, including total outbound calls made, total customers accepting yard sign placement, total customers declining yard sign placement, and overall opt-in percentage
Maintain accurate documentation and ensure timely communication with internal teams regarding scheduling and customer participation
Qualifications
Pass a pre-employment drug screen and criminal background check.
Strong organizational, attention to details and scheduling abilities
Excellent verbal and written communication skills.
Strong interpersonal, negotiation, and conflict resolution skills.
Strong time management skills with a proven ability to meet deadlines.
Ability to act with integrity, professionalism, and confidentiality.
Proficient with Microsoft Office Suite or related software.
Previous customer service or call center experience preferred
Experience working in a team environment.
Adaptable to changing environment/technology.
Ability to meet performance metrics and deadlines
Preferred experience in service industry (HVAC, plumbing, construction, home services)
CRM or dispatching software experience
Customer-focused mindset
Self-motivated
Results-driven
Education and/or Experience
High- School diploma or equivalent
Language Skills
Able to speak English/bilingual will be plus point
Culture:
People First
Partnerships over Transactions
Decide Like an Owner
Do The Right Thing
Tempo is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, creed, sex, national origin, sexual orientation, disability status, veteran status, marital status or any other category protected by applicable law.
Tempo Headquarters Irving - Irving, TX 75061
Overview
Salary Range $16.00 - $18.00 Hourly Position Type Part Time Education Level High School
Description
Company Profile Tempo/US-EcoLogic is an Employee-Owned Company who has been proudly serving Dallas-Fort Worth residential communities since 1966 and serving the Green Building and Energy Efficiency needs of the Nation since 2007. Tempo/US-EcoLogic consists of four operating divisions: Tempo Mechanical, Tempo Service, US-EcoLogic Single Family and US-EcoLogic Multi Family.
Summary:
The Tempo Service Scheduling Coordinator plays a critical role in supporting brand awareness and revenue growth through proactive customer outreach and campaign coordination. This position is responsible for executing targeted outbound calling initiatives aligned with the company's Yard Sign Campaign Strategy, focusing on engaging existing customers within designated zip codes or neighborhoods to encourage participation. In addition, the Scheduling Coordinator coordinates and tracks yard sign placement and removal performed by field technicians during scheduled maintenance and repair visits.
This role maintains accurate records of customer responses, schedules installations and removals, and provides reporting to support operational efficiency and marketing effectiveness.
Essential Duties and Responsibilities:
Conduct outbound calls to customers using approved call script and messaging
Promote yard sign placement program and customer incentive
Maintain professional, friendly, and customer-focused communication during all interactions
Achieve weekly KPI targets for accepted yard sign placements
Process equipment replacement projects through the company CRM (Salesforce), include data entry, email and
Administer customer incentive program, including applying $25 service credits to participating customer accounts and ensure service credits are applied following completion of future service work
Document customer incentive eligibility accurately within company systems
Coordinate scheduling of yard sign installations for customers who opt in to the program
Maintain designated scheduling process for yard sign pick-ups
Update customer contact records with participation status
Track and schedule sign pick-ups seven (7) days following installation
Review driver mileage logs for accuracy and reporting
Check daily technician schedule to assign installation and pick-up of yard signs, ensuring timely execution and alignment with service appointments
Track and report program performance metrics, including total outbound calls made, total customers accepting yard sign placement, total customers declining yard sign placement, and overall opt-in percentage
Maintain accurate documentation and ensure timely communication with internal teams regarding scheduling and customer participation
Qualifications
Pass a pre-employment drug screen and criminal background check.
Strong organizational, attention to details and scheduling abilities
Excellent verbal and written communication skills.
Strong interpersonal, negotiation, and conflict resolution skills.
Strong time management skills with a proven ability to meet deadlines.
Ability to act with integrity, professionalism, and confidentiality.
Proficient with Microsoft Office Suite or related software.
Previous customer service or call center experience preferred
Experience working in a team environment.
Adaptable to changing environment/technology.
Ability to meet performance metrics and deadlines
Preferred experience in service industry (HVAC, plumbing, construction, home services)
CRM or dispatching software experience
Customer-focused mindset
Self-motivated
Results-driven
Education and/or Experience
High- School diploma or equivalent
Language Skills
Able to speak English/bilingual will be plus point
Culture:
People First
Partnerships over Transactions
Decide Like an Owner
Do The Right Thing
Tempo is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, creed, sex, national origin, sexual orientation, disability status, veteran status, marital status or any other category protected by applicable law.