Veterinary Customer Service Representative
Ethos Veterinary Health, Lawrence, MA, United States
Client Care Specialist
Are you a highly motivated individual with a passion for delivering exemplary client service? Bulger Veterinary Hospital in Lawrence, MA, is currently seeking a full-time Client Care Specialist to join our dedicated team. Compensation: $18 - $22 pending experience & skillset. Schedule: Four 9-hour shifts including one weekend shift per week.
Full-Time Benefits:
Uniform Allowance
Paid Time Off
Medical, Dental, Vision
401(k) with employer matching
Employee Pet Discount
Short & Long-Term Disability
Health Savings & Flexible Spending Accounts
Life Insurance
Professional Development Assistance
Employee Referral Program
About Us: At Bulger, we pride ourselves on providing comprehensive care, including General Practice, 24-hour Emergency Services, and Specialty Medicine. As a Client Concierge, you'll play a crucial role in ensuring that every pet owner's experience is exceptional throughout the emergency process.
About the Role: As a Client Care Specialist, you will play a vital role in welcoming and assisting our guests according to company standards. In a fast-paced multi-doctor/department practice, you'll handle various tasks, including preparing and reviewing electronic medical records, directing appointments, processing payments, answering phones, and providing empathy during end-of-life decisions.
Responsibilities:
Prepare and review electronic medical records.
Assist with general information and appointment scheduling.
Process payments and assist in financial processes.
Answer phones and provide excellent customer service.
Fill medications with care and empathy.
Show understanding and empathy during end-of-life decisions.
Skills and Experience:
Previous experience in delivering exemplary client service.
Passion for providing a positive, friendly, and welcoming environment.
Excellent communication and organizational skills.
Superior interpersonal skills for positive working relationships.
Flexibility in schedule, including weekends and occasional holidays.
Previous experience in veterinary reception, medical secretary, or customer service preferred.
Fluent English skills (speaking & reading) are required for the role.
Mission: Our mission is to advance the veterinary profession by leading in medicine, education, business, and promoting the human-animal bond. We seek caring, warm, and intelligent individuals who love to serve and excel in their field.
Are you a highly motivated individual with a passion for delivering exemplary client service? Bulger Veterinary Hospital in Lawrence, MA, is currently seeking a full-time Client Care Specialist to join our dedicated team. Compensation: $18 - $22 pending experience & skillset. Schedule: Four 9-hour shifts including one weekend shift per week.
Full-Time Benefits:
Uniform Allowance
Paid Time Off
Medical, Dental, Vision
401(k) with employer matching
Employee Pet Discount
Short & Long-Term Disability
Health Savings & Flexible Spending Accounts
Life Insurance
Professional Development Assistance
Employee Referral Program
About Us: At Bulger, we pride ourselves on providing comprehensive care, including General Practice, 24-hour Emergency Services, and Specialty Medicine. As a Client Concierge, you'll play a crucial role in ensuring that every pet owner's experience is exceptional throughout the emergency process.
About the Role: As a Client Care Specialist, you will play a vital role in welcoming and assisting our guests according to company standards. In a fast-paced multi-doctor/department practice, you'll handle various tasks, including preparing and reviewing electronic medical records, directing appointments, processing payments, answering phones, and providing empathy during end-of-life decisions.
Responsibilities:
Prepare and review electronic medical records.
Assist with general information and appointment scheduling.
Process payments and assist in financial processes.
Answer phones and provide excellent customer service.
Fill medications with care and empathy.
Show understanding and empathy during end-of-life decisions.
Skills and Experience:
Previous experience in delivering exemplary client service.
Passion for providing a positive, friendly, and welcoming environment.
Excellent communication and organizational skills.
Superior interpersonal skills for positive working relationships.
Flexibility in schedule, including weekends and occasional holidays.
Previous experience in veterinary reception, medical secretary, or customer service preferred.
Fluent English skills (speaking & reading) are required for the role.
Mission: Our mission is to advance the veterinary profession by leading in medicine, education, business, and promoting the human-animal bond. We seek caring, warm, and intelligent individuals who love to serve and excel in their field.