Collections Specialist
Sparks Group, Mc Lean, VA, United States
B2B Collections Specialist
Sparks Group has teamed with several prominent and successful companies in the Metro DC area to identify B2B Collections Specialist for contract, contract-to-hire and direct hire opportunities.
Responsibilities:
Notify customers of delinquent accounts by telephone, email and/or mail
Make regularly scheduled collection calls to provide customers with account balance information and ensure promises-to-pay are met
Review billing discrepancies including over-payments and short payments and resolve in a timely manner by requesting a credit memo or issuing a refund
Prepare small-balance write-offs according to company policies and procedures
Recognition of significant credit risks and escalation of these matters are critical to sales and senior management when necessary
Provide weekly and monthly reporting to sales department and direct supervisor on customer accounts
Establish and maintain excellent working relationships with managed accounts
Perform other duties as assigned
Qualifications/Background Profile:
High School Diploma or equivalent required
2+ years of commercial collections experience in a fast-paced, high-volume environment
Billing and/or Accounts Receivable knowledge is highly desired
Strong working knowledge of the Fair Debt Collection Act and state and federal laws concerning commercial collection activities
High-level proficiency with Microsoft Office Suite products including Advanced Excel
Larger ERP software experience is required
Must have exceptional verbal and written communication skills
Able to consistently meet deadlines and work independently using guidelines and instructions given
Must be customer friendly and professional at all times
Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
Sparks Group has teamed with several prominent and successful companies in the Metro DC area to identify B2B Collections Specialist for contract, contract-to-hire and direct hire opportunities.
Responsibilities:
Notify customers of delinquent accounts by telephone, email and/or mail
Make regularly scheduled collection calls to provide customers with account balance information and ensure promises-to-pay are met
Review billing discrepancies including over-payments and short payments and resolve in a timely manner by requesting a credit memo or issuing a refund
Prepare small-balance write-offs according to company policies and procedures
Recognition of significant credit risks and escalation of these matters are critical to sales and senior management when necessary
Provide weekly and monthly reporting to sales department and direct supervisor on customer accounts
Establish and maintain excellent working relationships with managed accounts
Perform other duties as assigned
Qualifications/Background Profile:
High School Diploma or equivalent required
2+ years of commercial collections experience in a fast-paced, high-volume environment
Billing and/or Accounts Receivable knowledge is highly desired
Strong working knowledge of the Fair Debt Collection Act and state and federal laws concerning commercial collection activities
High-level proficiency with Microsoft Office Suite products including Advanced Excel
Larger ERP software experience is required
Must have exceptional verbal and written communication skills
Able to consistently meet deadlines and work independently using guidelines and instructions given
Must be customer friendly and professional at all times
Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.