Police Dispatcher (Lateral)
City of Ontario, Ontario, CA, United States
Police Dispatcher
The Ontario Police Department is seeking applicants with one year of continuous experience in public safety emergency communications and two-way radio operations to join the Department's communication operations. Police Dispatchers are the first to act in an emergency and are the most valuable link between the public and the Police personnel who serve and protect the community. Being a Police Dispatcher in Ontario means being a part of an elite and well respected professional group. Ontario's Police Dispatchers have chosen a profession that is in the business of helping others and find it to be a highly rewarding career.
The ideal candidate will have dedication and strong desire to provide excellent customer service and enhance our community safety, including:
Excellent communication skills with the ability to receive, interpret, and relay information in a clear, precise, courteous, and tactful manner.
Operate computer aided dispatching (CAD) equipment and other equipment quickly, accurately, and at times, concurrently.
Respond to emergency and problem situations in an effective and calm manner.
Ability to work under pressure and exercise good judgement and initiative, while remaining productive.
Additionally, the successful candidate will embody the Department's mission and vision as well as the qualities of a "Five Tool Player" - Leader, Thinker, Communicator, Operator and Public Servant - and the principles of the City's Customer Service Philosophy Empathy, Respect, and Problem Solving.
The following procedures will apply:
The Eligibility List will consist of both internal and external applicants who meet the qualifications and successfully complete any required selection processes.
The hiring department has the discretion to consider internal applicants on the Eligibility List prior to considering external candidates on the Eligibility List.
The City of Ontario reserves the right, if necessary, to accept only the first one hundred (100) applications from applicants that meet the qualification guidelines below.
Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City will be invited to participate further in the selection process.
Background Check Process All appointments to this position are subject to the successful completion of an in-depth background investigation conducted by the Ontario Police Department as well as a physical examination including a drug screening. The background investigation is a rigorous process which often takes several months to complete. A typical background investigation includes but is not limited to: background interviews with individuals designated by the Ontario Police Department (this may include current and former co-workers, friends, relatives, neighbors, or any other relevant individual), criminal background check, credit check, polygraph examination, and physiological evaluation. Candidates may be disqualified from further consideration during the background investigation for a variety of reasons including if they have: an excessive number of traffic citations and/or collisions; arrests and/or convictions; a history of illegal substance abuse; poor credit history (factors include bankruptcy, foreclosures, liens, repossessions, and recency); or thefts from a previous employer. For clarification of any of the above disqualifying reasons, please call Police Department Background Unit at (909) 408-1820.
The following list describes some areas that are covered in the background investigation:
Your relatives, references, and acquaintances are asked to comment on your suitability for this position.
The information supplied regarding your educational history is examined and verified.
You must list a history of your residences.
Your work history and experience are examined with regard to your dependability, relationships with fellow workers, trustworthiness, and general job performance.
Military service records are subject to verification.
The background investigation considers your management of personal finances (however, being in debt does not automatically disqualify you).
Your criminal, driving, and insurance records are evaluated.
The Ontario Police Department The mission of the Ontario Police Department is to protect life and property, build and maintain authentic relationships, and enhance the quality of life in our community.
TEAMWORK: Fulfilling community partnerships that instill pride, passion and commitment through communication and performance. Learn from the past and embrace the future through empowerment, respect, and cooperation.
PROFESSIONALISM: It is not the job we do; it is how we do our job. We are engaging and considerate with our actions, image, and conduct.
INTEGRITY: We hold honesty as our guiding principle. When faced with difficult decisions, we do the right thing, even in the face of adversity.
ACCOUNTABILITY: We openly identify and address problems and willingly accept responsibility for our own actions.
DEDICATION: We are committed to our craft and to the residents, businesses, and visitors of the City of Ontario.
The City of Ontario is a dynamic leading community in the Inland Empire with a variety of full-time and part-time employment and volunteer opportunities. Ontario enjoys the reputation of being a progressive City which provides solid leadership to its citizens and to the business community. The City provides a full range of services to the community including, but not limited to: Police, Fire, Management Services, Community Life & Culture, Community Development, Economic Development, Public Works and the Ontario Municipal Utilities Company. The City's team is staffed with approximately 1,517 full-time equivalent diverse and talented employees who work to support a common goal of providing excellent service to the community.
The City's vision for the future is very exciting, and we foresee tremendous growth within the years to come. We welcome you to view the City of Ontario's 2025 State of the City video by clicking on the link below as well as the other links to learn more about the City:
State of the City - The Ontario Plan
Smart Ontario - Downtown Ontario
The Ontario Police Department is seeking applicants with one year of continuous experience in public safety emergency communications and two-way radio operations to join the Department's communication operations. Police Dispatchers are the first to act in an emergency and are the most valuable link between the public and the Police personnel who serve and protect the community. Being a Police Dispatcher in Ontario means being a part of an elite and well respected professional group. Ontario's Police Dispatchers have chosen a profession that is in the business of helping others and find it to be a highly rewarding career.
The ideal candidate will have dedication and strong desire to provide excellent customer service and enhance our community safety, including:
Excellent communication skills with the ability to receive, interpret, and relay information in a clear, precise, courteous, and tactful manner.
Operate computer aided dispatching (CAD) equipment and other equipment quickly, accurately, and at times, concurrently.
Respond to emergency and problem situations in an effective and calm manner.
Ability to work under pressure and exercise good judgement and initiative, while remaining productive.
Additionally, the successful candidate will embody the Department's mission and vision as well as the qualities of a "Five Tool Player" - Leader, Thinker, Communicator, Operator and Public Servant - and the principles of the City's Customer Service Philosophy Empathy, Respect, and Problem Solving.
The following procedures will apply:
The Eligibility List will consist of both internal and external applicants who meet the qualifications and successfully complete any required selection processes.
The hiring department has the discretion to consider internal applicants on the Eligibility List prior to considering external candidates on the Eligibility List.
The City of Ontario reserves the right, if necessary, to accept only the first one hundred (100) applications from applicants that meet the qualification guidelines below.
Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City will be invited to participate further in the selection process.
Background Check Process All appointments to this position are subject to the successful completion of an in-depth background investigation conducted by the Ontario Police Department as well as a physical examination including a drug screening. The background investigation is a rigorous process which often takes several months to complete. A typical background investigation includes but is not limited to: background interviews with individuals designated by the Ontario Police Department (this may include current and former co-workers, friends, relatives, neighbors, or any other relevant individual), criminal background check, credit check, polygraph examination, and physiological evaluation. Candidates may be disqualified from further consideration during the background investigation for a variety of reasons including if they have: an excessive number of traffic citations and/or collisions; arrests and/or convictions; a history of illegal substance abuse; poor credit history (factors include bankruptcy, foreclosures, liens, repossessions, and recency); or thefts from a previous employer. For clarification of any of the above disqualifying reasons, please call Police Department Background Unit at (909) 408-1820.
The following list describes some areas that are covered in the background investigation:
Your relatives, references, and acquaintances are asked to comment on your suitability for this position.
The information supplied regarding your educational history is examined and verified.
You must list a history of your residences.
Your work history and experience are examined with regard to your dependability, relationships with fellow workers, trustworthiness, and general job performance.
Military service records are subject to verification.
The background investigation considers your management of personal finances (however, being in debt does not automatically disqualify you).
Your criminal, driving, and insurance records are evaluated.
The Ontario Police Department The mission of the Ontario Police Department is to protect life and property, build and maintain authentic relationships, and enhance the quality of life in our community.
TEAMWORK: Fulfilling community partnerships that instill pride, passion and commitment through communication and performance. Learn from the past and embrace the future through empowerment, respect, and cooperation.
PROFESSIONALISM: It is not the job we do; it is how we do our job. We are engaging and considerate with our actions, image, and conduct.
INTEGRITY: We hold honesty as our guiding principle. When faced with difficult decisions, we do the right thing, even in the face of adversity.
ACCOUNTABILITY: We openly identify and address problems and willingly accept responsibility for our own actions.
DEDICATION: We are committed to our craft and to the residents, businesses, and visitors of the City of Ontario.
The City of Ontario is a dynamic leading community in the Inland Empire with a variety of full-time and part-time employment and volunteer opportunities. Ontario enjoys the reputation of being a progressive City which provides solid leadership to its citizens and to the business community. The City provides a full range of services to the community including, but not limited to: Police, Fire, Management Services, Community Life & Culture, Community Development, Economic Development, Public Works and the Ontario Municipal Utilities Company. The City's team is staffed with approximately 1,517 full-time equivalent diverse and talented employees who work to support a common goal of providing excellent service to the community.
The City's vision for the future is very exciting, and we foresee tremendous growth within the years to come. We welcome you to view the City of Ontario's 2025 State of the City video by clicking on the link below as well as the other links to learn more about the City:
State of the City - The Ontario Plan
Smart Ontario - Downtown Ontario