Help Desk Support Analyst
Perficient, Lafayette, LA, United States
We currently have a career opportunity for a
Customer Support Analyst- Email Migration
to join our team located in
Lafayette, LA.
Job Overview
We are seeking a customer-focused Customer Support Analyst to provide direct end-user support during email migration. This role supports users with configuration, troubleshooting, and migration readiness activities.
Responsibilities
Assist users with Outlook email configuration on desktop and mobile devices.
Support and coordinate DNS updates related to the email migration.
Escalate complex issues to engineering or infrastructure teams.
Document issues, resolutions, and support metrics.
Qualifications
2+ years of experience with Microsoft Windows OS administration, configuration, and installation to include Windows 7, 8, and 10 in an enterprise environment.
Working knowledge of Microsoft Office suite.
Working knowledge of computer hardware and printers in an enterprise environment.
Highly self-motivated and directed.
Analytical and troubleshooting skills.
Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present technical ideas in user-friendly language.
Experience in IT customer support or service desk roles.
Familiarity with Outlook, email systems, and basic DNS concepts.
Strong communication skills and customer service mindset.
Preferred skills
Bachelor’s degree with emphasis in computer science, math, or engineering
Active Directory administration
A+ Certification
Network+ Certification
ITIL v3 Foundation
HDI Certifications
Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.
Disclaimer:
The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.
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Customer Support Analyst- Email Migration
to join our team located in
Lafayette, LA.
Job Overview
We are seeking a customer-focused Customer Support Analyst to provide direct end-user support during email migration. This role supports users with configuration, troubleshooting, and migration readiness activities.
Responsibilities
Assist users with Outlook email configuration on desktop and mobile devices.
Support and coordinate DNS updates related to the email migration.
Escalate complex issues to engineering or infrastructure teams.
Document issues, resolutions, and support metrics.
Qualifications
2+ years of experience with Microsoft Windows OS administration, configuration, and installation to include Windows 7, 8, and 10 in an enterprise environment.
Working knowledge of Microsoft Office suite.
Working knowledge of computer hardware and printers in an enterprise environment.
Highly self-motivated and directed.
Analytical and troubleshooting skills.
Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present technical ideas in user-friendly language.
Experience in IT customer support or service desk roles.
Familiarity with Outlook, email systems, and basic DNS concepts.
Strong communication skills and customer service mindset.
Preferred skills
Bachelor’s degree with emphasis in computer science, math, or engineering
Active Directory administration
A+ Certification
Network+ Certification
ITIL v3 Foundation
HDI Certifications
Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.
Disclaimer:
The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.
#J-18808-Ljbffr