Windows 11 Field Tech (Burlington)
Apex Systems, Burlington, MA, United States
Field Support Technician - Windows 11 Migration Project
Burlington, MA
6+ Month Contract
We are seeking a
Field Support Technician
to support a
large, integrated healthcare system in Massachusetts
as part of an enterprise-wide initiative to
migrate hospital devices from Windows 10 to Windows 11 . This is a hands-on, customer-facing role focused primarily on device upgrades, with the opportunity to assist with general IT support as needed.
Project Focus
The primary responsibility of this role is supporting the
Windows 11 migration
across hospital and clinical environments, ensuring devices are upgraded smoothly, securely, and with minimal disruption to end users. Candidates should be comfortable working in healthcare facilities and providing white-glove support during device transitions.
Key Responsibilities
Support the
migration of desktops and laptops from Windows 10 to Windows 11
Perform device upgrades, validation testing, and post-migration support
Troubleshoot OS, profile, security, authentication, and system access issues
Provide
Tier 1-2 in-person field support
as needed outside of the migration effort
Support PCs, printers, peripherals, and mobile devices (iOS/Android)
Act as an escalation point for issues not resolved by the Service Desk
Document work and maintain accurate updates in the
ITSM ticketing system
Deliver excellent customer service while working with clinicians, staff, and leadership
Required Qualifications
High School Diploma or GED
1-3 years of
Field Support, Service Desk, or IT Support
experience in a large enterprise environment
Hands-on experience supporting:
Windows 10
(Windows 11 experience strongly preferred)
macOS
Microsoft Office / O365
Active Directory & Exchange
Citrix environments
Experience supporting mobile devices (iOS & Android)
Familiarity with ITSM tools such as
ServiceNow or Remedy
Understanding of basic
network fundamentals
(IP, DNS)
Strong communication, documentation, and customer service skills
Preferred Qualifications
CompTIA
A+ Certification
Experience supporting
Dell, Apple, HP, and Ricoh
hardware
Healthcare IT environment experience
Familiarity with
Epic ,
Workday , or
PeopleSoft
Prior experience supporting OS migration or large-scale rollout projects
Additional Details
Role is
hands-on and physical , requiring standing, walking, and lifting IT equipment (up to 50 lbs)
Work is performed in
patient-care and clinical environments
Candidates must be adaptable, detail-oriented, and comfortable in fast-paced healthcare settings
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview:
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Burlington, MA
6+ Month Contract
We are seeking a
Field Support Technician
to support a
large, integrated healthcare system in Massachusetts
as part of an enterprise-wide initiative to
migrate hospital devices from Windows 10 to Windows 11 . This is a hands-on, customer-facing role focused primarily on device upgrades, with the opportunity to assist with general IT support as needed.
Project Focus
The primary responsibility of this role is supporting the
Windows 11 migration
across hospital and clinical environments, ensuring devices are upgraded smoothly, securely, and with minimal disruption to end users. Candidates should be comfortable working in healthcare facilities and providing white-glove support during device transitions.
Key Responsibilities
Support the
migration of desktops and laptops from Windows 10 to Windows 11
Perform device upgrades, validation testing, and post-migration support
Troubleshoot OS, profile, security, authentication, and system access issues
Provide
Tier 1-2 in-person field support
as needed outside of the migration effort
Support PCs, printers, peripherals, and mobile devices (iOS/Android)
Act as an escalation point for issues not resolved by the Service Desk
Document work and maintain accurate updates in the
ITSM ticketing system
Deliver excellent customer service while working with clinicians, staff, and leadership
Required Qualifications
High School Diploma or GED
1-3 years of
Field Support, Service Desk, or IT Support
experience in a large enterprise environment
Hands-on experience supporting:
Windows 10
(Windows 11 experience strongly preferred)
macOS
Microsoft Office / O365
Active Directory & Exchange
Citrix environments
Experience supporting mobile devices (iOS & Android)
Familiarity with ITSM tools such as
ServiceNow or Remedy
Understanding of basic
network fundamentals
(IP, DNS)
Strong communication, documentation, and customer service skills
Preferred Qualifications
CompTIA
A+ Certification
Experience supporting
Dell, Apple, HP, and Ricoh
hardware
Healthcare IT environment experience
Familiarity with
Epic ,
Workday , or
PeopleSoft
Prior experience supporting OS migration or large-scale rollout projects
Additional Details
Role is
hands-on and physical , requiring standing, walking, and lifting IT equipment (up to 50 lbs)
Work is performed in
patient-care and clinical environments
Candidates must be adaptable, detail-oriented, and comfortable in fast-paced healthcare settings
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview:
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.