Team Lead, Operations
DSV Air & Sea Inc., Lancaster, TX, United States
Job Information
Job area: Managerial
Division: Solutions
Job Posting Title: Team Lead, Operations
Time Type: Full Time
Location: USA - Lancaster, Midpoint Dr
Responsibilities
Training Responsibilities
Mentor and train new and existing associates in specific distribution activities to help achieve established customer demands
Train associates on current Standard Operating Procedures, including shipping, receiving, picking, and quality control
Assist in forklift operation and certification for new and existing associates
Shipping/Receiving Responsibilities
Oversee and coordinate unloading of inbound shipments, orderly stacking of product, and picking and staging of outbound shipments in accordance with the highest possible levels of productivity. Verify required inbound/outbound paperwork with drivers, ensuring all products are properly counted.
Efficiently and accurately load orders according to the appropriate doors and trailers.
All shipping/receiving/picking functions will be processed as defined by Standard Operating Procedures.
Research discrepancies that may occur in the shipping and receiving process.
Customer Service
Maintain a professional appearance and communication style.
Communicate with customers telephonically, electronically, or in person.
Prepare required activity reports accurately and efficiently for site management.
Quality Control Responsibilities
Use appropriate documentation to ensure product and/or orders are received or shipped correctly and accurately picked.
Verify products and/or orders meet quality standards, reporting any damages or discrepancies. Stack, package, shrink wrap, and label product(s).
Process all quality control functions as defined by Standard Operating Procedures.
Report inconsistencies and/or problems to the Operations Supervisor or Operations Manager.
Participate in quality meetings.
Safety, Housekeeping, and Compliance
Knowledgeable and compliant with relevant ISO standards that impact this position, department, and company.
Execute all safety protocols and promote safety in all job tasks.
Maintain cleanliness of warehouse and assist in security.
Comply with all Standard Operating Procedures, corporate and site-specific policies, safety rules, and OSHA/MSDS Standards.
Participate in safety meetings.
Labor Management
Direct warehouse work team operations to achieve prescribed objectives.
Assist associates and temporary labor in completing productivity sheets and capturing accurate production and payroll hours.
Assist Supervisor in maintaining a productive workforce.
Participate in establishing work schedules and ensuring jobs are assigned and completed properly.
Assist the Operations Supervisor in ensuring all associates handle products according to quality procedures and guidelines.
Responsibility and Authority
Participate in department meetings.
Initiate actions to prevent non-conformities, identify problems, and recommend solutions through designated channels.
Report non-conformities immediately to the Quality Department.
Equipment Operation
Equipment used can include sit‑down, stand‑up, reach truck, sweeper scrubber, scissor lift, cherry picker, Aisle Master, or pallet jack.
Associates are responsible for equipment upkeep and reporting problems.
Inspect and perform minor maintenance on forklifts or other equipment daily.
Operate equipment safely and efficiently following prescribed methods.
Maintain active forklift certification.
Maintenance
Perform or assist in building, grounds, and equipment maintenance as assigned.
Other Duties
Perform clerical and administrative tasks as guided by site management (e.g., answering phones, scheduling, appointments, greeting visitors, filing).
Work evenings and weekends as needed.
Work overtime as dictated by business.
Perform other duties as assigned.
Supervisory Responsibilities
None
Minimum Required Qualifications
Education and/or Experience
High school diploma or GED.
One year of experience working in logistics/distribution or a relevant environment.
Able to operate MHE.
Work in unregulated temperatures within the warehouse; conditions range from mild to moderate.
Certifications and Licenses
Satisfactory completion of a forklift training program.
Skills, Knowledge, and Abilities
Computer Skills
Basic computer skills
RF scanners
WMS functions
Language Skills
English (reading, writing, verbal)
Mathematical Skills
Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing products.
Other
Strong attention to detail and accuracy; complete job tasks in a timely manner.
Ability to perform duties with minimal supervision or guidance.
Ability to communicate effectively and respectfully with all levels of the organization.
Adapt to change and thrive in a stimulating, fast‑paced work environment.
Preferred Qualifications
2–4 years of experience in warehouse/logistics/distribution.
2–4 years proven forklift experience.
Current or prior MHE certification.
Physical Demands
Occasionally
Hand & finger manipulation, sitting, handling product and/or packaging materials.
Frequently
Bending.
Constantly
Walking and standing.
Ability to lift/carry and push/pull
21–50 pounds.
Reach above shoulder, reach outward, squat, or kneel.
Work Environment
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level is usually low to moderate.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Equal Employment Opportunity Statement
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
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Job area: Managerial
Division: Solutions
Job Posting Title: Team Lead, Operations
Time Type: Full Time
Location: USA - Lancaster, Midpoint Dr
Responsibilities
Training Responsibilities
Mentor and train new and existing associates in specific distribution activities to help achieve established customer demands
Train associates on current Standard Operating Procedures, including shipping, receiving, picking, and quality control
Assist in forklift operation and certification for new and existing associates
Shipping/Receiving Responsibilities
Oversee and coordinate unloading of inbound shipments, orderly stacking of product, and picking and staging of outbound shipments in accordance with the highest possible levels of productivity. Verify required inbound/outbound paperwork with drivers, ensuring all products are properly counted.
Efficiently and accurately load orders according to the appropriate doors and trailers.
All shipping/receiving/picking functions will be processed as defined by Standard Operating Procedures.
Research discrepancies that may occur in the shipping and receiving process.
Customer Service
Maintain a professional appearance and communication style.
Communicate with customers telephonically, electronically, or in person.
Prepare required activity reports accurately and efficiently for site management.
Quality Control Responsibilities
Use appropriate documentation to ensure product and/or orders are received or shipped correctly and accurately picked.
Verify products and/or orders meet quality standards, reporting any damages or discrepancies. Stack, package, shrink wrap, and label product(s).
Process all quality control functions as defined by Standard Operating Procedures.
Report inconsistencies and/or problems to the Operations Supervisor or Operations Manager.
Participate in quality meetings.
Safety, Housekeeping, and Compliance
Knowledgeable and compliant with relevant ISO standards that impact this position, department, and company.
Execute all safety protocols and promote safety in all job tasks.
Maintain cleanliness of warehouse and assist in security.
Comply with all Standard Operating Procedures, corporate and site-specific policies, safety rules, and OSHA/MSDS Standards.
Participate in safety meetings.
Labor Management
Direct warehouse work team operations to achieve prescribed objectives.
Assist associates and temporary labor in completing productivity sheets and capturing accurate production and payroll hours.
Assist Supervisor in maintaining a productive workforce.
Participate in establishing work schedules and ensuring jobs are assigned and completed properly.
Assist the Operations Supervisor in ensuring all associates handle products according to quality procedures and guidelines.
Responsibility and Authority
Participate in department meetings.
Initiate actions to prevent non-conformities, identify problems, and recommend solutions through designated channels.
Report non-conformities immediately to the Quality Department.
Equipment Operation
Equipment used can include sit‑down, stand‑up, reach truck, sweeper scrubber, scissor lift, cherry picker, Aisle Master, or pallet jack.
Associates are responsible for equipment upkeep and reporting problems.
Inspect and perform minor maintenance on forklifts or other equipment daily.
Operate equipment safely and efficiently following prescribed methods.
Maintain active forklift certification.
Maintenance
Perform or assist in building, grounds, and equipment maintenance as assigned.
Other Duties
Perform clerical and administrative tasks as guided by site management (e.g., answering phones, scheduling, appointments, greeting visitors, filing).
Work evenings and weekends as needed.
Work overtime as dictated by business.
Perform other duties as assigned.
Supervisory Responsibilities
None
Minimum Required Qualifications
Education and/or Experience
High school diploma or GED.
One year of experience working in logistics/distribution or a relevant environment.
Able to operate MHE.
Work in unregulated temperatures within the warehouse; conditions range from mild to moderate.
Certifications and Licenses
Satisfactory completion of a forklift training program.
Skills, Knowledge, and Abilities
Computer Skills
Basic computer skills
RF scanners
WMS functions
Language Skills
English (reading, writing, verbal)
Mathematical Skills
Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing products.
Other
Strong attention to detail and accuracy; complete job tasks in a timely manner.
Ability to perform duties with minimal supervision or guidance.
Ability to communicate effectively and respectfully with all levels of the organization.
Adapt to change and thrive in a stimulating, fast‑paced work environment.
Preferred Qualifications
2–4 years of experience in warehouse/logistics/distribution.
2–4 years proven forklift experience.
Current or prior MHE certification.
Physical Demands
Occasionally
Hand & finger manipulation, sitting, handling product and/or packaging materials.
Frequently
Bending.
Constantly
Walking and standing.
Ability to lift/carry and push/pull
21–50 pounds.
Reach above shoulder, reach outward, squat, or kneel.
Work Environment
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level is usually low to moderate.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Equal Employment Opportunity Statement
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
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