Bilingual Customer Service Representative
Florida One Insurance, Boca Raton, FL, United States
Full‑Time Bilingual Customer Service Representative
Competitive salary range: $42,600 to $92,000 per year. Benefits include Medical, Dental, Vision, Life Insurance, and Paid Time Off.
Responsibilities
Check emails and voicemails each morning, responding promptly.
Assist clients with policy inquiries, process changes, and manage claims in English and Spanish.
Field inbound calls and welcome walk‑in customers.
Collaborate closely with agents to deliver exceptional customer service.
Provide clear, supportive communication so clients understand coverage and feel valued.
Qualifications
Bilingual in English and Spanish.
Excellent verbal and written communication skills.
Empathy and compassion toward clients in stressful situations.
Strong problem‑solving and critical‑thinking abilities.
Strong interpersonal skills to build rapport with clients and team members.
Customer‑centric mindset focused on client satisfaction.
Flexibility and adaptability in a fast‑paced environment.
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Competitive salary range: $42,600 to $92,000 per year. Benefits include Medical, Dental, Vision, Life Insurance, and Paid Time Off.
Responsibilities
Check emails and voicemails each morning, responding promptly.
Assist clients with policy inquiries, process changes, and manage claims in English and Spanish.
Field inbound calls and welcome walk‑in customers.
Collaborate closely with agents to deliver exceptional customer service.
Provide clear, supportive communication so clients understand coverage and feel valued.
Qualifications
Bilingual in English and Spanish.
Excellent verbal and written communication skills.
Empathy and compassion toward clients in stressful situations.
Strong problem‑solving and critical‑thinking abilities.
Strong interpersonal skills to build rapport with clients and team members.
Customer‑centric mindset focused on client satisfaction.
Flexibility and adaptability in a fast‑paced environment.
#J-18808-Ljbffr