Service Writer - Scorpion Harley-Davidson
RumbleOn, Chandler, AZ, United States
Scorpion Harley-Davidson Service Writer Scorpion Harley-Davidson is seeking outgoing, friendly individuals to join our Service Team! If you are a positive, upbeat, and interactive Service Writer with a passion for customer service, this opportunity may be perfect for you!
Responsibilities Schedule appointments for repair, maintenance, recall work
Greet customers, inspect their motorcycles, and answer questions
Document problems with Motorcycles and clearly describe them on the Repair Order
Notify the Service Manager of additional work needed or any delays in expected completion as soon as they become known, so the customer can be immediately notified
Advise customers on necessary/suggested services and cost
Offer additional services and products, including special promotions
Review Repair Orders in progress to ensure quality and timeliness
Follow the status of a customer's powersports vehicle from service bay entry through the completion of work
Communicate any changes in timeline, repairs, or cost to the customer
Upon completion of work, review the work order with the customer
Maintain current technical qualifications by completing all training programs assigned by the Service Manager
Other duties as assigned
Responsibilities Schedule appointments for repair, maintenance, recall work
Greet customers, inspect their motorcycles, and answer questions
Document problems with Motorcycles and clearly describe them on the Repair Order
Notify the Service Manager of additional work needed or any delays in expected completion as soon as they become known, so the customer can be immediately notified
Advise customers on necessary/suggested services and cost
Offer additional services and products, including special promotions
Review Repair Orders in progress to ensure quality and timeliness
Follow the status of a customer's powersports vehicle from service bay entry through the completion of work
Communicate any changes in timeline, repairs, or cost to the customer
Upon completion of work, review the work order with the customer
Maintain current technical qualifications by completing all training programs assigned by the Service Manager
Other duties as assigned