Hospital Communications Representative/Telecom Dispatcher/PBX
University Of Washington, Seattle, WA, United States
Hospital Communications Representative/Telecom Dispatcher/PBX UW Medicine Operator Services has an outstanding opportunity for a Hospital Communications Representative/Telecom Dispatcher/PBX.
Work Schedule
16 hours per week
Night Shift
Friday and Saturday 10:30pm to 7am
Position Highlights
Bringing a friendly voice to connect callers to their destination is an important part of the patient and family centered care provided at the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC)
Provide prompt courteous service using your excellent communications skills with internal and external customers
Be a part of a team dedicated to supporting UW Medicine where Patients Are First
Department Description
UW Medicine Telecom Team provides 24/7 coverage answering the UWMC and HMC switchboards
Our team values excellent customer service, timely response, accurate dispatch and paging, and courteous processing of calls
We receive, and route calls for our patients, their families, and staff
Primary Job Responsibilities
Answer all incoming calls into the main telephone numbers for the medical centers
Transfer external and internal calls
Provide visitor information and general customer service reception
Receive and dispatch all emergency communication calls to include trauma codes, code blue, and other medical emergencies
Paging services for patients, staff, and medical providers
Monitor and respond to alarms
Requirements
High School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent. Six months of additional qualifying experience may substitute for required education.
Excellent customer service skills
Ability to work in a team setting
Computer skills, including competent keyboard abilities
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
About UW Medicine Where Your Impact Goes Further
UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Compensation, Benefits and Position Details
Pay Range Minimum: $21.84 hourly
Pay Range Maximum: $26.11 hourly
Other Compensation: Night Shift Premium - $2.50/hour
Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-temporary-per-diem-and-less-than-half-time/
Shift: Night Shift (United States of America)
Temporary or Regular? This is a regular position
FTE (Full-Time Equivalent): 40.00%
Union/Bargaining Unit: SEIU Local 925 Nonsupervisory
Work Schedule
16 hours per week
Night Shift
Friday and Saturday 10:30pm to 7am
Position Highlights
Bringing a friendly voice to connect callers to their destination is an important part of the patient and family centered care provided at the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC)
Provide prompt courteous service using your excellent communications skills with internal and external customers
Be a part of a team dedicated to supporting UW Medicine where Patients Are First
Department Description
UW Medicine Telecom Team provides 24/7 coverage answering the UWMC and HMC switchboards
Our team values excellent customer service, timely response, accurate dispatch and paging, and courteous processing of calls
We receive, and route calls for our patients, their families, and staff
Primary Job Responsibilities
Answer all incoming calls into the main telephone numbers for the medical centers
Transfer external and internal calls
Provide visitor information and general customer service reception
Receive and dispatch all emergency communication calls to include trauma codes, code blue, and other medical emergencies
Paging services for patients, staff, and medical providers
Monitor and respond to alarms
Requirements
High School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent. Six months of additional qualifying experience may substitute for required education.
Excellent customer service skills
Ability to work in a team setting
Computer skills, including competent keyboard abilities
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
About UW Medicine Where Your Impact Goes Further
UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Compensation, Benefits and Position Details
Pay Range Minimum: $21.84 hourly
Pay Range Maximum: $26.11 hourly
Other Compensation: Night Shift Premium - $2.50/hour
Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-temporary-per-diem-and-less-than-half-time/
Shift: Night Shift (United States of America)
Temporary or Regular? This is a regular position
FTE (Full-Time Equivalent): 40.00%
Union/Bargaining Unit: SEIU Local 925 Nonsupervisory