Food Operations Manager 3
Sodexo, Waltham, MA, United States
Role Overview:
Success is yours when you collaborate and work hard in our team-based culture.
Sodexo's Campus Segment
is seeking a highly impactful
Food Operations Manager 3
role supporting Bentley University. As a key leader within our Universities segment, you will serve as the
Director of Residential Dining , shaping a best-in-class campus dining experience that reflects Bentley’s academic excellence, global mindset, and commitment to student well-being.
Bentley University
houses approximately
4,000 students , with
2,500 on the meal plan , and this position oversees all operations within the primary residential dining facility. The role reports to the Director of Operations and requires one weekend day per week, with some evenings and holidays.
The
Food Operations Manager 3
of Residential Dining is a
dynamic, creative, and strategic leader
responsible for elevating food quality, student experience, and operational excellence across a high-volume dining environment. This role blends
culinary innovation, hospitality forward-thinking, team development, and strong business acumen
to create an engaging and seamless dining program that serves as a cornerstone of campus life.
At Sodexo, you will find the ingredients for a great career—including work-life balance, professional growth, and meaningful work that impacts students every day.
What You'll Do:
Oversee all
day-to-day residential dining operations , ensuring excellence in food quality, service, and hospitality.
Lead, mentor, and develop a diverse team, fostering a positive culture and high performance.
Maintain strong
client and customer relationships , ensuring alignment with Bentley University’s goals and expectations.
Drive
financial performance , meeting company and client targets through effective cost controls and operational strategies.
Ensure full compliance with
Sodexo standards , safety protocols, HACCP guidelines, and regulatory requirements.
Develop and execute
strategic plans
that elevate the dining experience, support student well-being, and enhance campus engagement.
Manage within a
union environment
with professionalism, fairness, and consistency.
Utilize Sodexo systems such as
Food Management Systems (FMS)
and
Market Connections (MSC)
to streamline operations and reporting.
Support a high-touch, high-volume dining program requiring operational presence on a weekend day plus occasional evenings/holidays.
What We Offer:
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
Medical, Dental, Vision Care and Wellness Programs
401(k) Plan with Matching Contributions
Paid Time Off and Company Holidays
Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring:
A strong leadership track record with experience managing large teams in food service or hospitality environments.
Demonstrated ability to
manage multiple priorities , adapt to changing needs, and step in where needed to maintain smooth operations.
Excellent
communication skills , professionalism, and a passion for delivering top-tier customer service.
Experience working in a
unionized environment .
Strong business acumen with the ability to achieve financial goals and support long-term planning.
Proficiency with
Sodexo management systems , or the ability to quickly learn FMS, MSC, and other reporting tools.
A collaborative, innovative mindset that values continuous improvement, team development, and creating exceptional student experiences.
Who We Are:
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete
this form .
Qualifications & Requirements:
Minimum Education Requirement - Bachelor’s Degree
or equivalent experience
Minimum Management Experience - 3 years
Minimum Functional Experience - 3 years
work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
Success is yours when you collaborate and work hard in our team-based culture.
Sodexo's Campus Segment
is seeking a highly impactful
Food Operations Manager 3
role supporting Bentley University. As a key leader within our Universities segment, you will serve as the
Director of Residential Dining , shaping a best-in-class campus dining experience that reflects Bentley’s academic excellence, global mindset, and commitment to student well-being.
Bentley University
houses approximately
4,000 students , with
2,500 on the meal plan , and this position oversees all operations within the primary residential dining facility. The role reports to the Director of Operations and requires one weekend day per week, with some evenings and holidays.
The
Food Operations Manager 3
of Residential Dining is a
dynamic, creative, and strategic leader
responsible for elevating food quality, student experience, and operational excellence across a high-volume dining environment. This role blends
culinary innovation, hospitality forward-thinking, team development, and strong business acumen
to create an engaging and seamless dining program that serves as a cornerstone of campus life.
At Sodexo, you will find the ingredients for a great career—including work-life balance, professional growth, and meaningful work that impacts students every day.
What You'll Do:
Oversee all
day-to-day residential dining operations , ensuring excellence in food quality, service, and hospitality.
Lead, mentor, and develop a diverse team, fostering a positive culture and high performance.
Maintain strong
client and customer relationships , ensuring alignment with Bentley University’s goals and expectations.
Drive
financial performance , meeting company and client targets through effective cost controls and operational strategies.
Ensure full compliance with
Sodexo standards , safety protocols, HACCP guidelines, and regulatory requirements.
Develop and execute
strategic plans
that elevate the dining experience, support student well-being, and enhance campus engagement.
Manage within a
union environment
with professionalism, fairness, and consistency.
Utilize Sodexo systems such as
Food Management Systems (FMS)
and
Market Connections (MSC)
to streamline operations and reporting.
Support a high-touch, high-volume dining program requiring operational presence on a weekend day plus occasional evenings/holidays.
What We Offer:
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
Medical, Dental, Vision Care and Wellness Programs
401(k) Plan with Matching Contributions
Paid Time Off and Company Holidays
Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring:
A strong leadership track record with experience managing large teams in food service or hospitality environments.
Demonstrated ability to
manage multiple priorities , adapt to changing needs, and step in where needed to maintain smooth operations.
Excellent
communication skills , professionalism, and a passion for delivering top-tier customer service.
Experience working in a
unionized environment .
Strong business acumen with the ability to achieve financial goals and support long-term planning.
Proficiency with
Sodexo management systems , or the ability to quickly learn FMS, MSC, and other reporting tools.
A collaborative, innovative mindset that values continuous improvement, team development, and creating exceptional student experiences.
Who We Are:
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete
this form .
Qualifications & Requirements:
Minimum Education Requirement - Bachelor’s Degree
or equivalent experience
Minimum Management Experience - 3 years
Minimum Functional Experience - 3 years
work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.