Co-op, Customer Experience Insights and Prioritization (Fall 2026)

Overview & Key Responsibilities
The Customer Experience (CX) Insights & Prioritization organization is seeking highly motivated and data curious individuals who are excited to leverage data to improve customer experiences. This team prioritizes Delta’s enterprise customer experience initiatives, in service of our CX strategy, using insights from customer listening and associated analytics. Further, the team ensures CX initiative design leverages best practices, furthers personalization as our latest strategic competitive advantage, and delivers impact as intended.

As a co–op of the CX Insights & Prioritization organization, you will work closely with our experienced team to gain hands–on experience in analyzing data, generating insights, and contributing to real–world projects. If you have a passion for data–driven decision–making, this position is the opportunity for you.

Functions and Departments

Customer Listening & Analytics : Customer listening strategy & governance, CX data infrastructure for decision support & CX data products that drive value in support of Delta pillars.

Customer Insights & Advisory : Focused on deepening the understanding of consumers and championing their needs before, during, and after they engage with Delta including consumer research and insight, Delta’s NPS performance program, competitive benchmarking, and CX prioritization. Bringing the voice of the customer to where decisions are made by consulting, connecting, and quantifying actionable, consumer–centric insights.

CX Strategy, Integration & Personalization : Support Delta’s CX strategy by communicating the CX narrative, managing and prioritizing the portfolio of initiatives, and connecting teams across the organization to measure and deliver impact. Manage cross–org integration forums and lead design standardization and change management Centers of Excellence. Represent the voice of the customer in designing end–to–end experiences as practitioners nested in the principles of scalability, omnichannel thinking and a keen lens on personalization.

Co–op Rotations

1st Rotation: Fall 2026

2nd Rotation: Summer 2027

3rd Rotation: Spring 2028

Though individual responsibilities will vary by function, some examples include:

Research, analyze, and interpret customer data

Measure KPI performance and its impact on customer satisfaction

Develop new reports and dashboards and/or enhance automation of manual processes

Perform root–cause analysis of customer pain points

Work closely with stakeholders to understand data needs and provide analyses

Leverage and query cross–divisional data sources to answer business questions

Communicate and coordinate with key stakeholders across the organization to share priorities, roadmap, and key learnings

Develop effective presentations to share findings and recommendations to leaders

Minimum Qualifications

Currently pursuing a bachelor’s degree that has the flexibility to support a co–op role

Proficiency in Microsoft Office tools (i.e., Excel, PowerPoint, Word)

Experience or a demonstrated interest in data analysis and coding, preferably SQL (while some roles may require specific coding skills such as Python)

Build strong working relationships with coworkers, partners, and company leadership

Self–motivated, intellectually curious, and results oriented; capable of meeting deadlines and follow–through

Must be available for 3 alternating co–op terms

Consistently prioritizes safety and security of self, others, and personal data.

Embraces diverse people, thinking, and styles.

Possesses a high school diploma, GED, or high school equivalency.

Is at least 18 years of age and has authorization to work in the United States.

Preferred Qualifications

Currently pursuing a bachelor’s degree in Engineering, Computer Science, Data Science, Business/Management, Mathematics/Statistics, Economics or a related quantitative field

Some positions may require a minimum of 30 completed semester hours

Experience performing statistical analysis and modeling (i.e., linear regression, segmentation, non–linear predictive regression, operations research, and/or machine learning)

Experience with coding software (i.e., SQL, SAS, C, Python, VBA, R, etc.)

Coursework in statistics, data science, computer science, operations research, marketing, etc.

Benefits and Perks to Help You Keep Climbing
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affidative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please let the hiring team know.

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