Operation Manager

Qualification

3–7 years warehouse / operations management experience in consumer or commercial electronics, ITAD, reverse logistics, or refurbishment environment
Bachelor’s degree in Supply Chain, Logistics, Business, or equivalent experience
Strong knowledge of electronic devices lifecycle: laptops, desktops, mobile devices, enterprise servers, and telecom equipment
Experience managing multi-function operations (receiving, grading, testing, teardown, inventory control, outbound logistics)
Familiar with ERP / WMS systems (e.g., NetSuite, SAP, Oracle, or similar) and advanced Excel (pivot tables, VLOOKUP)
Understanding of data security and compliance requirements (R2, data wiping standards preferred)
Experience with KPI-driven operations (throughput, yield, recovery value, inventory accuracy)
Bilingual in English and Chinese preferred (for workforce communication)
Proven team leadership experience (20–50+ employees across shifts)
Lean / Six Sigma or continuous improvement experience is a strong plus
Responsible

Manage end-to-end warehouse and production operations including receiving, sorting, testing, data wiping, teardown, grading, and shipping
Drive daily operational planning to meet volume, turnaround time, and customer SLA requirements
Monitor and improve key metrics: productivity, recovery rate, processing accuracy, and on-time shipment
Lead and develop supervisors and team leads; ensure proper staffing, training, and performance management
Ensure compliance with safety standards (OSHA), environmental regulations, and ITAD certifications (R2 / ISO standards)
Oversee inventory control processes including reconciliation, cycle counts, and discrepancy investigation
Coordinate with procurement, sales, and finance teams to align operational output with business goals and resale channels
Identify process gaps and implement continuous improvement initiatives (layout optimization, labor efficiency, automation opportunities)
Manage vendor relationships (transportation, recycling downstream vendors, equipment suppliers)
Support customer audits and provide operational data/reporting as required
Deliverable

Achieve daily and weekly throughput targets aligned with customer SLAs
Maintain inventory accuracy ≥ 98–99% across all product categories
Improve recovery value and reduce scrap rate through better grading and processing controls
Deliver labor productivity improvements (units per labor hour) quarter over quarter
Ensure 100% compliance with safety and data destruction standards (zero major audit findings)
Provide accurate and timely operational reports (daily dashboard, weekly KPI, monthly performance review)
Reduce processing turnaround time (TAT) and backlog levels
Maintain high employee retention and training completion rates

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