Social Media and Audience Development Manager

The Social Media and Audience Development Manager leads digital engagement and audience growth efforts for OKCPHIL. This role is responsible for developing and executing content and marketing strategies that expand reach, deepen patron relationships, and drive ticket sales. The role supports community engagement initiatives that increase awareness of OKCPHIL programs and provides front-line interaction with patrons, enhancing their experience.
DUTIES AND RESPONSIBILITIES

Social Media & Digital Content
Develop and manage a strategic social media content calendar aligned with organizational goals and brand voice
Create and produce platform-native content, including photography, videography, and short-form video optimized for social channels
Grow audience engagement and followers through consistent content, active community management, and trend awareness
Monitor platform trends and performance analytics, adapting strategies to improve reach and engagement
Execute targeted email marketing campaigns, including segmented and personalized communications
Build partnerships with artists, community leaders, and digital creators to expand audience reach
Marketing
Plan and coordinate public appearances and speaking engagements with community and media partners
Develop and maintain relationships with community organizations to drive group and individual ticket sales
Support integrated marketing campaigns for concerts, education programs, and special events
Provide high-quality patron support across phone, digital, and in-person channels, including ticketing and subscriptions
Assist with box office operations and audience engagement at concerts and events
Support patron communications, renewals, and data accuracy within ticketing and CRM systems
Demonstrate professionalism and a service-oriented approach in all interactions
Other duties as assigned
EDUCATION AND EXPERIENCE

Bachelor’s degree in marketing, communications, or related field preferred
3–5 years of experience in digital marketing, social media, or communications
Proven ability to grow engagement and execute effective digital campaigns
Strong storytelling skills with an eye for visual content and brand consistency
Experience with social media platforms, analytics tools, and email marketing systems
Proficiency in Microsoft Office and content creation tools; Adobe Creative Suite preferred
Strong organizational, communication, and collaborative skills
Ability to learn new systems quickly; customer service experience preferred
PHYSICAL DEMANDS

Sit and stand for extended periods, and walk, bend, and reach to access files/storage and office equipment
Using a computer while sitting for extended periods is common
Ability to communicate orally with patrons, vendors, management, and coworkers
Regular use of phone and email for communication
Hearing and vision correctable to within normal ranges for normal conversations, receiving ordinary information, and preparing or inspecting documents
No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., picking up and carrying binders and laptops) may be required
Manual dexterity is required to use common office equipment (e.g., computers, mobile devices, calculators, copiers, scanners)
EEO STATEMENT

The Oklahoma City Philharmonic is committed to the principle of equal employment opportunity for all. All employment decisions are based on business needs, job requirements and individual qualifications.The Oklahoma City Philharmonic, in compliance with all applicable federal, state, and local laws and regulations, does not believe in nor discriminate on the basis of: race; color; national, social or ethnic origin; age; religion or belief; gender; sexual orientation; gender identity; marital, civil union, domestic partner or family status; disability; genetic information; Veteran status; or any other characteristic protected by state, federal, or local law in any of its policies, practices, or procedures. We expect and require the cooperation of all employees in maintaining a discrimination and harassment-free workplace.

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