Account Manager

Job Summary
As an Account Manager, you will play a crucial role in fostering strong relationships with key clients and driving sales within your assigned territory. You’ll work with a diverse range of customers, offering high-quality products that meet the toughest industry standards. A successful Account Manager is a professional salesperson who is self‑motivated with a passion for building lasting relationships and a strategic sales drive.

Principal Duties and Responsibilities

Build and maintain strong relationships with existing clients and prospect new business opportunities in your territory.

Collaborate with clients to understand their specific needs and recommend the most suitable products for their projects.

Become the key customer contact, identifying needs, managing expectations and resolving issues through proactive communication.

Deliver outstanding customer service by providing timely responses, resolving issues, and ensuring customer satisfaction.

Understand the market and keep customers informed.

Own the customer relationship.

Solicit sales opportunities with new and existing customers.

Introduce new programs to customers.

Close on sale opportunities.

Manage leads and customers in the company’s CRM management system.

Manage aged inventory and accounts receivable.

Stay up‑to‑date with the latest product offerings, treatment technologies, and industry trends to position UFP as the go‑to choice.

Work closely with the internal team to coordinate orders, deliveries, and resolve any product‑related concerns.

Strategic

Develop programs based on customer needs.

Develop a plan for the business.

Focus on targets and updates through CRM management.

Focus on meeting business plans.

Conduct customer business reviews.

Introduce new product expansion/market.

Prepare various reports and correspondence as required.

Perform other duties as required.

Training
We will provide the necessary training for you to:

Generate sales based on company standards and expectations.

Negotiate with customers to grow sales.

Understand the importance of gross margin and the company’s collection process.

Behavior
We expect you to:

Demonstrate a strong entrepreneurial spirit.

Be responsible and trustworthy, working under little supervision.

Be highly motivated and enthusiastic.

Have good interpersonal skills and be a good communicator.

Be a team player and goal oriented.

Be reliable and maintain good attendance.

Be professional and respectful.

Able to pass a drug test.

Qualifications
Work Experience, Certifications and Education

Minimum 3 years of work experience in customer service.

Working experience in sales, preferably with product, industry, and market knowledge.

Ability to understand technical specifications of products and communicate their benefits effectively to customers.

Bachelor’s degree in business administration, marketing, or related discipline or equivalent experience is preferred.

Understanding of basic accounting and business concepts.

Proficiency in the use of the English language in reading, writing and speaking.

Competencies

Achievement, motivation and perseverance.

Composure and resiliency.

Influence and persuasion.

Initiating action.

Negotiating.

Relationship building.

The Company is an Equal Opportunity Employer.

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