UI/UX (PeopleSoft)

Job Description:Short Description: The District of Columbia is seeking applications for a User Experience (UX) Project Lead to help implement improvements to the digital hiring experience for internal and external users.Complete Description:This position will work with the District Government’s Innovation Team, Department of Human Resources and other various City departments and external stakeholders to implement previously identified improvements to the processes and digital technology associated with the hiring experience. This position will lead the end-to-end design of the product, working collaboratively with developers, PeopleSoft experts and IT staff. A successful applicant will be an excellent project manager, creative, results-oriented, able to thrive in a fast-paced work environment and have excellent communication and relationship-building skills.The UX Project Lead will report to the Innovation Team which serves as the in-house consultants to District Government that work collaboratively to co-create solutions, and drive innovation across all District departments so it is more effective at tackling major challenges in the city, using digital-era tools and approaches.Interested candidates must submit a resume, and a digital portfolio/visual sample of work (link acceptable). Portfolios should demonstrate professional and/or conceptual project/thinking processes, informational graphics/displays etc.Specific Duties & Responsibilities:Support departments in digital service delivery improvement and implementationLead a large-scale transformation that involves multiple stakeholders, constituencies, and agenciesBe a critical thinker who challenges the status quo and encourages creative ways to overcome roadblocksUtilize preexisting research (and collect new data as needed) to inform the redesign of the digital hiring systemFacilitate cross-departmental workshops mapping business processes and relating them to user research and city technology capabilitiesConduct usability testing to confirm and identify job applicant and hiring staff pain points as neededCreate site maps, flow diagrams, storyboards, wireframes showcasing interaction flows, information architecture and designs to combat these pain points and improve the hiring experienceSupport the People Soft expert in prioritizing and implementing system changes based on pre-existing user researchUtilize UX expertise to design the most seamless and efficient hiring process for front and back-end usersApply a UI style guide to create visual designs for all pages on the website within the PeopleSoft system and support testing, refinement, and implementation of those designsLead the implementation of UX and UI changes to the hiring website in collaboration with the the Department of Human ResourcesHelp set and achieve defined targets of impact by monitoring performance and helping course correct when neededMinimum Qualifications:Bachelor’s Degree and/or relevant practical experience in user experience, human-centered design, collaborative solution creation, visual communication, and implementation skill sets10+ years of professional level experience in a relevant fieldExpertise in human centered design innovation, UX design, and visual design, included design research, data synthesis, co-creation, prototyping, testing, iteration, and implementationDemonstrated ability in managing complex digital design and implementation projects in a government environmentDemonstrated ability conducting user research and translating raw data into insightsDemonstrated ability to display large amounts of information in simple, easy to understand formatsAbility to work both independently, and cooperatively within a team, leveraging other team member’s work and abilitiesStrong interpersonal skills with an ability to build good relationships with teammates, city staff, and diverse community stakeholders.Experience facilitating workshops and other meetings with senior-level stakeholdersDemonstrated ability to summarize and explain complex situations in both written and verbal formStrong desire to improve local government servicesHigh resilience and patience in working with people of varying levels of interest in digital service redesignStrong project management background with the proven ability to establish targets and deliver measurable results on time and within budgetSuperior organizational skills and ability to set priorities and respond quickly as priorities changeFamiliarity with PeopleSoft (preferred but not mandatory)Familiarity with HTMLProficiency in Figma, Miro, Adobe Sketch (or equivalent etc), MS Word, MS Excel, MS OutlookWork Schedule / Environment:In the office four days a week between Monday – Friday, 8 AM - 5 PMRare occasions of before/after-hours work will be needed to capture certain research opportunitiesOffice Location: 200 I St. SE, Washington, DC 20003Skills Matrix:10+ yrs planning, coordinating, and monitoring project activities. Required 10 Years10+ yrs leading projects, ensuring they are in compliance with established standards/procedures. Required 10 YearsBachelor’s degree in related field or equivalent experience. RequiredCreative direction and design. Required 10 YearsBrand strategy and storytelling. Required 7 YearsWeb and mobile UI/UX. Required 7 YearsUI/UX for human services applications. Required 7 Years
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