Lead Operations Technician

Job Description
For over 130 years, we have pioneered groundbreaking science. Today, we are driven by continuous innovation to develop breakthrough medicines, vaccines, and technology. Rooted in direct experience on the farm and in the clinic, we work hand in hand with our customers every step of the way.

Summary, Focus and Purpose
We are recruiting for an Operational Coach (Lead) position within the Central Services department of our Production Operations Team. The Operational Coach will primarily support the team by focusing on leadership and coaching at the team level, as well as productivity and performance within the scope of their own team.

Key Functions
Employee Development & Leadership

Work independently and as a team member with integrity, precision, accomplishment, motivational ambition, respect, and inclusion.

Model company leadership principles and inclusive behaviors.

Provide coaching and support skills development and process capabilities within the team.

Support effective feedback and coaching during the performance management cycle.

Ensure all operators receive appropriate training for all assigned tasks.

Support effective performance management of individuals in the team.

Safety & Quality Compliance

Demonstrate a strong compliance mindset (EHS and quality) and continuously set high standards.

Follow safe operating instructions for all tasks and equipment.

Ensure the right tools and equipment are available and utilized.

Ensure correct personal protective equipment is available and utilized.

Follow up any reported defects or hazards immediately.

Report all accidents, incidents and near misses within 24 hours and participate in investigations.

Support the on‑time completion of quality compliance tasks related to deviation, CAPA, and change control management.

Be responsible for all aspects of quality assurance including cGMP, RFT, and good documentation practices and provide coaching to others.

Support the update, review and approval of GMP documentation such as SOPs and MDs.

Productivity

Manage daily, weekly, and monthly schedule adherence of production activities.

Build and maintain strong collaborations with stakeholders throughout site operations such as BTS, engineering, quality, and R&D.

Support manufacturing operations teams in creating a culture of continuous improvement and lead by example.

Support initiatives for stabilizing and improving production processes.

Support effective application of Lean Six Sigma, project management, and change management tools.

Drive facilitation of an effective Tier 1 meeting, including, but not limited to:

Visual status of training within the department.

Visual status of completion of compliance tasks.

Visual status of schedule adherence.

Communication of key issues impacting the team.

Financial

Recognize and investigate opportunities for financial savings.

Required Education & Experience

Required: High school diploma with three (3) years in a pharmaceutical manufacturing role.

Preferred: BSc degree in a relevant scientific discipline with two (2) years in a pharmaceutical manufacturing role.

Required Skills

Adaptability

Autoclaving

Cell culture process development

Change request management

Collaborative development

Data analysis

Driving continuous improvement

Filtering equipment

Global manufacturing

GMP compliance

Good laboratory practices (GLPs)

Good manufacturing practices (GMP)

Healthcare innovation

Investigation procedures

Leadership

Liquid chromatography (LC)

Manufacturing documentation

Manufacturing quality control

Media preparation

Pharmaceutical manufacturing

Process control

Production processes

Production scheduling

Quality assurance (QA)

Preferred Skills

Current employees can apply directly.

Current contingent workers can apply directly.

Location
US and Puerto Rico residents only. Our company is committed to inclusion and ensures candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

EEO Statement
As an equal employment opportunity employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. We comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information, refer to EEOC guidelines.

Work Model
Effective September 5, 2023, employees in office‑based positions in the U.S. will be working a hybrid model of three days on‑site per week (Monday–Thursday; specific days may vary by site) and remote work on Friday, unless business‑critical tasks require on‑site presence. This model does not apply to field‑based, facility‑based, manufacturing‑based, research‑based, or collective‑bargaining‑agreement positions, or roles designated as remote.

Additional Location Notes
San Francisco residents only: qualified applicants with arrest and conviction records will be considered in compliance with the San Francisco Fair Chance Ordinance.

Los Angeles residents only: qualified applicants, including those with criminal histories, will be considered in compliance with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Benefits
We offer a comprehensive benefits package, including medical, dental, vision, retirement (401(k)), paid holidays, vacation, and compassionate and sick days.

Job Details

Employee status: regular.

Relocation: none.

Visa sponsorship: none.

Travel required: no.

Shift: 1st – Day.

Valid driving license: not required.

Hazardous materials: none.

Job posting end date: 05/6/2026.

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