Customer Solutions Specialist

Customer Solutions Specialist

Endeavor, a Kurz Solutions Company
About Us

At Endeavor, a Kurz Solutions company, we are the authority in rebuilding precision servo and spindle motors. We don't just repair-we restore and enhance performance, extending the life of critical equipment for industry leaders across the country.
Guided by our mission

"to strengthen American industry"

and rooted in six core values, we pride ourselves on delivering exceptional service, technical expertise, and long-term customer partnerships.
Position Overview

We are seeking a

Customer Solutions Specialist

to play a key role in delivering accurate project estimates, supporting customers with technical solutions, and driving business growth.
This is more than a traditional customer service role-you will be trained by senior experts to develop technical expertise, support complex quoting processes, and build strong client relationships.
What You'll DoEstimating & Quoting

Develop accurate cost estimates for motor rebuild projects, including labor, materials, and overhead
Collaborate with technicians, suppliers, and internal teams to determine scope and pricing
Review inspection reports and test data to ensure accuracy and completeness
Customer Solutions & Technical Support

Serve as a primary point of contact for customer inquiries on estimates, services, and products
Provide technical support and recommend solutions related to motor performance and rebuild processes
Resolve customer concerns professionally and efficiently
Represent the company in client meetings, site visits, and presentations as needed
Business Operations

Manage the sales process from quote to order entry using ERP systems
Maintain accurate job documentation and portal records
Evaluate and refine estimates to ensure cost accuracy and efficiency
Stay current on industry trends and product innovations
Procurement

Assist with sourcing specialty parts and supplier research
Provide backup support to procurement/parts purchasing
What You Bring

Bachelor's degree in Mechanical or Electrical Engineering (preferred)
3+ years of experience in estimating, customer service, or a technical/industrial environment
Experience working with ERP systems (SAP, Oracle, NetSuite, etc.)
Strong analytical, mathematical, and mechanical aptitude
Excellent communication skills with the ability to explain technical concepts clearly
Proficiency in Microsoft Office and estimating tools
Ability to manage multiple priorities in a fast-paced environment
What Makes You Successful

Customer-first mindset with a focus on service excellence
Strong collaboration skills and willingness to engage internal experts
Clear and confident communicator, especially with technical information
Adaptable and comfortable with evolving priorities and technologies
Alignment with company core values and team culture
Why Join Us

Fast-paced, team-oriented environment
Competitive compensation with performance-based bonuses
Comprehensive benefits package including:

Medical, Dental, Vision
401(k) with company match
Paid time off and holidays
Life, disability, and supplemental insurance options
Wellness programs and Employee Assistance Program (EAP)

Ongoing career development and leadership training opportunities
Make an Impact

If you're looking to grow your technical expertise, work closely with customers, and contribute to strengthening American industry, we'd love to hear from you.