Customer Solutions Specialist

Customer Solutions Specialist

Pay:

$22.00 per hour

Job Type:

Temp-to-Hire

Schedule:

Monday-Friday, 8:00 AM - 4:30 PM

Location:

Onsite (not remote)

This role requires

prior technical support experience in a manufacturing environment supporting physical products

.

Applications that do not meet these requirements will not be considered.

Job Summary

We are seeking a

Customer Solutions Specialist

with hands-on experience supporting manufactured products. This role focuses on troubleshooting product issues, assisting customers, and working with internal teams to resolve technical concerns.

This is not an entry-level role.

Required Experience (Must Have)

2 years of customer support experience in a manufacturing environment

Experience troubleshooting physical products (not software-only support)

Experience handling customer support via phone and email

Experience using a CRM system (Salesforce or similar)

Ability to work onsite Monday-Friday (not remote)

What You'll Do

Troubleshoot product issues with customers over the phone and email

Walk customers through step-by-step solutions

Process warranty claims, RMAs, and replacements

Document all cases clearly in CRM

Escalate complex issues to Engineering or Product teams

Follow up to ensure full resolution

Preferred Experience

Electrical systems, batteries, or power equipment

Manufacturing or hardware-based product support

High call volume support environments

What We're Looking For

Strong troubleshooting skills

Clear and professional communication

Calm under pressure

Detail-oriented and organized

Reliable and accountable

Why Apply?

Competitive pay

Opportunity for full-time hire

Consistent weekday schedule

Hands-on technical work

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -

Manpower, Experis, Talent Solutions, and Jefferson Wells

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creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.