Marketing & Communications Specialist

Company Overview
Shriners Children’s is an organization that respects, supports, and values each other. Named the 2025 best mid‑sized employer by Forbes, we provide excellence in patient care, embrace multidisciplinary education and research with global impact, and foster a learning environment that values evidence‑based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

Benefits
All employees are eligible for medical coverage on their first day. Upon hire, all are eligible for a 403(b) and Roth 403(b) retirement plan with matching contributions of up to 6% after one year of service. Employees in a full‑time or part‑time status (40+ hours per pay period) are also eligible for paid time off, life insurance, short‑term and long‑term disability, and flexible spending account plans, as well as a health savings account if a high‑deductible health plan is elected. Additional benefits include tuition reimbursement, home and auto insurance, hospitalization, critical illness, pet insurance, and more. Coverage is available to employees and their qualified dependents in accordance with the plans, and benefits may vary based on state law.

Position Summary
The Marketing and Communications Specialist supports the Marketing and Communications department at Shriners International headquarters. The specialist triages telephone and email inquiries from the fraternity, the healthcare system, and the public, maintains a professional and courteous demeanor, and serves as the primary point of contact for the departmental inbox. The role requires excellent customer service skills, a strong sense of urgency, teamwork, a positive attitude, and attention to detail.

Key Responsibilities

Customer service support and triage of calls from the department’s main telephone line, greeting visitors and callers in a courteous and professional manner and transferring calls to the appropriate party.

Customer service support and triage of emails from the department’s inboxes, returning emails in a courteous, prompt and professional manner or forwarding them to the appropriate party.

Provide coverage for the headquarters’ main telephone line and face‑to‑face customer service support at the reception area, serving as primary backup for the front desk during breaks, lunch, or PTO.

Manage the schedule and delivery of the health care mascot (Fezzy) to Shriners Children’s locations, Shriners International chapters, or events.

Manage registration for marketing conferences, assist with assembling packets and other materials needed for conferences, create name badges for attendees, and provide on‑site registration support.

Coordinate and provide tours to visitors at Shriners International Headquarters.

Maintain additions to the Shriners Magazine mailing list.

Maintain databases to track various projects including Dromedary Awards, RSVP lists, and other initiatives.

Gather and distribute mail daily for the department.

Assemble and deliver special mailings and materials in a timely and accurate manner; assist with assembling materials for the Imperial session and packing them for mailing, ensuring all materials are ready for shipment by the deadline and that all necessary items are packed.

Assist the department staff by performing duties as required to ensure smooth daily operations and meet deadlines, including coordinating courier service, photocopying as requested, and maintaining inventory for office and kitchen supplies.

Maintain and organize departmental storage for both physical and digital assets, collateral, and publications, including filing, replenishing on‑site publication inventory, and managing storage in the Digital Asset Management system.

Type and proofread reports, presentations, or other materials, ensuring spelling, grammar, and punctuation are correct in all draft materials.

Maintain directories and global email distribution lists for the Marketing and Communications team and HDQ Marketing and Communications department.

Fulfill online ordering requests from the materials ordering site and monitor inventory.

This list is not exhaustive; the incumbent may be required to perform other related duties and participate in special projects as assigned.

Required Qualifications

Three years of customer service experience.

Proficiency in Word, Outlook, and Excel.

Proficiency with a multi‑line switchboard phone.

High School Diploma or GED.

Preferred Qualifications

Five years of administrative or customer service experience.

Bilingual in English and Spanish.

Bachelor’s Degree.

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