Role Overview
Join our world-class Customer Success Employee Success Business Partner (ESBP) team. This Director-level role supports account-aligned organizations within Salesforce and partners directly with senior Account Success leaders driving long-term vision and strategy for our most high-impact businesses.
We are seeking a strategic HR/ESBP leader who embodies our culture and values, with a strong track record of influencing executive stakeholders and delivering measurable business results in complex, fast-paced technology environments.
In this role, you will align people strategy with business objectives, enabling growth, innovation, and organizational effectiveness across a large-scale portfolio.
Key Responsibilities
Executive Partnership & Strategic Advising
- Serve as a trusted advisor to senior leaders.
- Influence business and talent priorities through strong executive relationships and professional credibility.
- Partner with leadership teams to understand business goals, product roadmaps, and technical strategies that impact workforce planning and organization design.
Workforce Strategy & Organizational Design
- Proactively advise on workforce planning, location strategy, organizational structure, skills evolution, and long-term capability building aligned to cloud growth objectives.
- Lead organizational design efforts in high-growth and transformation environments.
- Act as a change agent as the organization evolves in response to market dynamics, competitive pressures, AI-driven innovation, and technological advancement.
Talent Strategy & Leadership Development
- Lead and execute end-to-end talent planning processes, including succession planning, leadership development, and high-potential identification.
- Assess leadership capability and accelerate development within highly technical, product-driven environments.
- Drive employee engagement and retention strategies in partnership with leadership.
Equality, Inclusion & People Programs
- Partner to advance Equality initiatives, including representation strategy, talent movement, recruiting alignment, and targeted development efforts.
- Collaborate with Centers of Excellence (CoEs) and global HR/ES teams to design and implement scalable people initiatives.
- Ensure seamless execution of employee success processes and programs.
Data-Driven Decision Making
- Analyze business trends, product strategy shifts, and talent metrics to inform proactive, data-driven people strategies.
- Translate insights into actionable solutions that enhance performance and organizational effectiveness.
Key Qualifications
- Demonstrated change management expertise within fast-paced technology organizations.
- Deep HR/ES business partner experience diagnosing complex organizational challenges and mobilizing effective solutions.
- Strong talent assessment and leadership development capabilities in engineering and product environments.
- High business acumen with the ability to connect talent strategy to financial and operational outcomes.
- Proven ability to build trusted partnerships with senior leaders.
- Results-oriented with a strong drive to create meaningful organizational impact.
Education & Experience
- 8+ years of HR/ES business partner experience.
- Bachelor’s degree required.
- Advanced degree in Human Resources, Organization Development, Business, or related field strongly preferred.