Customer Specialist

Job Description:
The Customer Allocations Lead

owns the end‑to‑end allocation process when customer demand exceeds available supply . This role serves as the central point of coordination across Customer Supply Chain, Sales, IDP/Customer Planning, and senior leadership, ensuring limited inventory is allocated in a disciplined, transparent, and commercially sound manner.
The role balances analytical rigor, operational execution, and stakeholder decision‑making, and is accountable for ensuring allocations protect strategic customers while minimizing downstream operational risk and organizational friction.
Core Responsibilities:
Owning the

end‑to‑end customer allocation process

when demand exceeds available supply
Leading

allocation governance , including evaluating requests, building recommendations, and supporting leadership decisions
Performing

data‑driven analysis and scenario modeling

to assess risks to customer service, promotions, and downstream supply chain performance
Executing and maintaining

allocations in S/4 and supporting systems , ensuring accuracy, timing, and communication
Acting as the

central coordinator

between Sales, Customer Supply Chain, IDP/Customer Planning, and senior leadership
Supporting

leadership forums

with clear allocation insights, implications, and pre‑reads
Driving

process improvement

efforts to reduce future allocation needs through better forecasting, planning, and system enablement.
Must Have Skills :
5 years of Customer Allocation management experience
Strong

analytical and financial acumen , with the ability to evaluate tradeoffs between demand, supply, and customer prioritization
Deep understanding of

customer supply chain flows , inventory management, and execution constraints
Excel fundamentals (pivot, etc)
Quick learning of new systems