Customer Experience Specialist

About Phase 3
Phase 3 is an integrated marketing services firm founded in 2001.

Job Description
Customer Experience Specialist responsible for account coordination and sales support to ensure retention and growth of multiple customer accounts.

Job Responsibilities

Customer service, order entry, forecasting, quoting, and reporting.

Achieve customer satisfaction by efficiently managing requests for pricing and estimating, order entry, implementing change orders, project consultation, monitoring production and due dates (project management), and communicating with senior sales and production.

Primary point of contact for the work they manage and responsible for reporting, problem solving, quoting, and paperwork.

Sourcing, data entry, timely follow up to all quotes and client requests, and general administrative responsibilities.

Relationship building skills and comfort working directly with clients.

Provide client consultation, pricing, ongoing account maintenance, and expert knowledge of all Phase 3 products.

Job Requirements

Bachelor’s degree preferred.

Minimum of 2 years account management/customer service experience required.

Must work well in a very fast‑paced, deadline‑oriented environment; strong organizational and problem‑solving skills; good attention to detail; ability to communicate effectively and work well with others in a team environment.

Working knowledge of a PC and Microsoft Office software.

Expert relationship building skills.

Detail oriented.

Expert organizational skills.

Project management, event management, or prior administrative skills preferred.

Phase 3 Marketing and Communications provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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