Senior Author Relations Concierge (On-Site Bloomington)

Author Solutions in Bloomington, IN is seeking an Author Relations Manager to deliver white-glove service to authors throughout their publishing journey. This on-site role involves managing complex situations, ensuring exceptional customer experiences, and collaborating closely with all departments. Candidates should have 2-3+ years in high-touch customer service, exemplary communication skills, and proficiency in problem-solving while maintaining professionalism under pressure. The role offers comprehensive benefits and a commitment to employee well-being.
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