Overview
E-commerce’s Governance and Experience (GNE) organization is dedicated to building a safe, sustainable, and high-trust marketplace where every customer enjoys a seamless purchase experience. We are seeking a strategic and dynamic leader to serve as the Head of Listing Governance for TikTok Shop in the United States. This role will define the governance vision and lead the execution of product listing policy and enforcement framework to ensure a safe, trustworthy, and high-quality shopping experience.
Responsibilities
- Develop and lead Listing Governance Strategy: Define the vision and strategic roadmap for TikTok Shop Listing Governance in the United States. Oversee the full lifecycle of listing governance policies.
- Proactively identify and assess emerging risks related to product listings, including product safety, misrepresentation, regulatory compliance, and marketplace manipulation.
- Leverage data insights, market intelligence, and user behavior signals to develop proactive governance strategies.
- Build and lead a high-performing governance team of US Listing Governance policy professionals.
- Foster a collaborative culture focused on deep domain expertise, critical thinking, operational impact, and continuous professional development.
- Drive cross‑functional collaboration with Legal, Product, Trust & Safety, Engineering, Operations, and Data Science teams to ensure policies are technically feasible, operationally scalable, clearly communicated, and consistently enforced.
- Advance AI‑driven governance capabilities by adopting advanced technologies, including large language models, to enhance risk detection, policy enforcement accuracy, and governance efficiency.
- Champion globalization strategy & marketplace consistency: align US listing governance with global governance frameworks while ensuring compliance with US regulatory and market requirements.
- Develop scalable governance models that support both local relevance and global consistency across TikTok Shop markets.
Qualifications
- 10+ years of experience in e-commerce governance, marketplace operations, product compliance, trust & safety, or ecosystem health.
- 4+ years proven experience leading and managing high-performing teams in governance, policy, or marketplace risk functions.
- Track record of developing, implementing, and enforcing end-to-end governance policies and risk mitigation strategies for e-commerce marketplaces.
- Strong understanding of product compliance, consumer protection, and listing quality management in digital marketplaces.
- Highly proactive, results-oriented, and action-driven with strong critical thinking skills able to operate effectively in a fast-paced environment.
- Experience working in a matrix environment and demonstrated ability to influence key stakeholders.
- Leadership capabilities in building, developing, and motivating teams toward high performance.
Benefits & Compensation
Compensation: Base salary range for this position in the selected city is $180,310 - $364,800 annually. Base pay is one part of the total package. The role may be eligible for additional discretionary bonuses, incentives, and restricted stock units.
Benefits may include day‑one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, and 10 paid holidays, 10 paid sick days, and 17 days of paid personal time prorated from hire date.
For Los Angeles County Candidates: Qualified applicants with arrest or conviction records will be considered in accordance with all federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Employment will not be denied or adversely impacted based solely on criminal history for duties related to client contact, handling confidential information, or exercising judgment.
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
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