Overview
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
Responsibilities
- End-to-end product vision for observability, connecting logging, metrics, tracing, and events into a unified platform experience
- Portfolio strategy across observability tools and platforms, including rationalization, vendor strategy, and long-term roadmap decisions
- Identification and incubation of next-generation capabilities, including AI/ML-driven observability and automation
- Product strategy and roadmap, aligned to enterprise needs, scalability, and cost efficiency
- Deep understanding of customer needs (developers, SREs, platform teams) to inform product direction
- Partnership with Engineering, SRE, and App Support teams to ensure successful delivery and operationalization
Minimum Qualifications
- 8+ years of experience in Product Management, with strong experience in platform, infrastructure, or developer products
- 3+ years of experience leading and developing Product Managers
- Experience defining product strategy across multiple tools or platforms, not just a single product
- Strong understanding of observability systems and telemetry (logs, metrics, traces, events)
- Experience working with distributed systems, microservices, and cloud-native architectures
- Proven ability to influence and align stakeholders across complex, federated organizations
- Excellent communication and strategic thinking skills
Preferred Qualifications
- Experience with implementing OpenTelemetry and modern observability ecosystems (e.g., Prometheus, Grafana, ELK, cloud-native tooling)
- Experience with platform portfolio rationalization or vendor strategy
- Exposure to AIOps, AI/ML in observability, or intelligent automation
- Experience in large-scale enterprise or regulated environments
Leadership Traits for Success
- Thinks in terms of systems and platforms, not features
- Strong product judgment with the ability to make complex tradeoffs
- Balances long-term vision with pragmatic execution
- Drives alignment across teams through influence and clarity of vision
- Comfortable operating in ambiguity and complexity
- Passionate about improving developer and platform experience at scale